Company
TechnicalProductOwner
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Product Owner. Skills: Customer Journey Expert, Product Owner, IT Delivery, Digital Solutions. Design and optimize end-to-end customer journeys. Translate pain points into future-state designs”
What You'll Achieve.
Reduce friction; Enhance product engagement; Deliver meaningful value; Frictionless, customer-centric onboarding; Engagement; Adoption; Support; Retention
Industry & Context.
Solid analytical capabilities; Investigating customer issues
What They're Looking For.
Must Have
Ability to bridge business and IT, translating user needs into technical requirements, 3–7+ years of experience in Customer Experience, Service Design, Product, CX Strategy, or related fields, experience with journey mapping, design thinking, and customer research, Solid analytical capabilities and familiarity with analytics or CX tools, Excellent communication, facilitation, and stakeholder‑management skills, A customer‑obsessed mindset guided by integrity, responsibility, and collaboration—core cultural values, Ability to read and interpret architectural diagrams, systems workflows, and technical specifications, API literacy and familiarity with API‑based platforms, integration patterns, and microservice architecture
Nice to Have
Experience with customer engagement or communication platforms (e. g. , Twilio, Segment, or similar), Familiarity with workflow automation tools, IAM systems, or data‑driven platforms, Background in financial services, regulated industries, or large enterprise environments, Understanding of DevOps practices, CI/CD pipelines, or cloud environments
What You'll Do.
Design and optimize end-to-end customer journeys
Translate pain points into future-state designs
Embed customer insights into product roadmaps
Translate requirements into proposed solutions
Develop enhancements and improve refinement process
Support rollout of journey improvements
Contribute to sprint planning
Ensure journey improvements comply with standards
How You'll Work.
Team & Collaboration
Partner across Product, UX, Business and Operations; Partner with Product and Engineering; Work in a bus-dev-ops environment; Proactively collaborating with other squads; Maintain good relations with stakeholders; Work as part of a Squad; Close collaboration with IT, Data, Operations, and Risk
Communication Scope
Excellent communication; Facilitation; Stakeholder-management skills; Speak up and advocate for interests; Initiate difficult conversations
Process & Methodology
Structure projects, Implement changes successfully end to end
Full Job Description
Within the Global Customer eXperience (GCX) tribe, we are on a mission to scale our digital and assisted channels across all markets with a best-in-class experience. We’re looking for an experienced Customer Journey Expert (CJE) / Product Owner (PO) with a strong affinity for IT delivery in (mobile) banking and customer interaction. If you are passionate about building scalable digital solutions and enjoy aligning with diverse stakeholders across the world – this might be your next challenge. **About the Role** As a **Customer Journey Expert** , you will design, optimize, and orchestrate seamless end‑to‑end customer experiences that reduce friction, enhance product engagement, and deliver meaningful value. You will partner across Product, UX, Business and Operations to deeply understand customer behavior and translate insights into improvements across the customer lifecycle. This role requires a strong blend of product mindset, customer empathy, technical fluency (including understanding architecture and APIs), and data‑driven decision making. As a Product Owner you act as the bridge between business goals and technical execution, align priorities and the backlog with stakeholders, ensuring solutions are feasible, scalable, secure, and fully aligned with ING’s strategy **What You’ll Do** **1\. Customer Journey Design & Mapping** * Design and optimize end‑to‑end customer journeys by translating pain points into actionable, future‑state designs and clear blueprints that enable frictionless, customer‑centric onboarding, engagement, adoption, support, and retention. * Translate customer pain points into actionable future‑state journey designs aligned with principles of customer centricity and frictionless banking. **2\. Cross****‑****Functional Collaboration** * Partner with Product and Engineering to embed customer insights into product roadmaps and platform capabilities. * Work in a bus-dev-ops environment with colleagues with different IT skills and translate require
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