RTX
aerospace and defense
TechnicalProductManager,ServiceManagementPlatform,ServiceCatalog&Request
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical Product Manager, Service Management Platform, Service Catalog & Request at RTX. Skills: ServiceNow, Product Management, Business Analysis, Agile. Own and articulate product vision and strategy. Conduct market research and platform analysis”
What You'll Achieve.
Solutions drive measurable business value, adoption, and scalable governance; Clear, outcome-driven roadmaps aligned to business service needs and user experience priorities; Predictable delivery with minimal rework; High stakeholder confidence and engagement; Product adoption and reduced off-platform or manual work; Well-governed, transparent backlog and intake process
Industry & Context.
Identify opportunities for automation, standardization, risk reduction, and experience improvement; Use data, insights, and analytics to continuously refine priorities and improve service delivery
Must be authorized to work in the U. S. without the company’s immigration sponsorship now or in the future, The company will not offer immigration sponsorship for this position, The company will not seek an export authorization for this role, Candidates may be asked to attend select steps of the interview process in-person
What They're Looking For.
Must Have
University Degree or equivalent experience, minimum 10 years prior relevant experience, 5 years of experience as a Technical Product Manager, 5 years of experience with ServiceNow, 5 years of experience using Product Management best practices, 5 years of experience performing business analysis, 5 years of experience working in a Scaled Agile environment, 5 years of experience with stakeholder management, Excellent written and verbal communication skills
Nice to Have
ServiceNow certifications (e.g. CSA, CIS, or domain-specific certifications), Product Management certifications (e.g. CSPO), Agile or Scaled Agile Framework certifications (e.g. SAFe Agilist), Experience in large, highly regulated, or global organizations, Experience partnering with system integrators or managed service providers
What You'll Do.
Own and articulate product vision and strategy
Conduct market research and platform analysis
Define and maintain multi-year product roadmap
Establish and enforce product governance
Serve as primary executive-facing owner
Build and sustain trusted partnerships
Lead strategic discovery and consultative conversations
Act as thought partner on ServiceNow capabilities
Lead demand management and prioritization
Partner closely with stakeholders
Define and track product success metrics
Report regularly on outcomes
Translate product strategy into epics
Define feature-level functional requirements
Lead backlog refinement
Maintain clear functional documentation
Stay current on ServiceNow releases
Identify opportunities to simplify workflows
Promote employee-centered design
Ensure solutions align to platform standards
Perform hands-on business analysis
Partner with developers
Lead or coordinate functional testing
Coordinate and support UAT
Oversee story implementation
Provide lightweight project oversight
How You'll Work.
Team & Collaboration
Serve as the primary bridge between business stakeholders, platform teams, developers, and vendors; Partner closely with business and technology stakeholders; Partner with architects and platform teams; Partner with developers throughout story development; Coordinate cross-team coordination
Communication Scope
Excellent written and verbal communication skills; Ability to summarize for a given audience; Share complex ideas in an easily consumable way; Prepare crisp and clear presentations
Process & Methodology
Roadmap Execution, Demand Management, Prioritization, Lifecycle Management, Value Tracking, Risk Management, Dependency Management, Timeline Management, Cross-team Coordination
Full Job Description
**Date Posted:** 2026-05-27 **Country:** United States of America **Location:** US-OR-REMOTE **Position Role Type:** Remote **U.S. Citizen, U.S. Person, or Immigration Status Requirements: ** Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role. **Security Clearance Type:** None/Not Required **Security Clearance Status:** Not Required At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The ServiceNow Product Manager is responsible for the strategic ownership, evolution, and delivery of ServiceNow capabilities. This role blends product management discipline, hands-on business analysis, and delivery oversight to ensure solutions drive measurable business value, strong adoption, and scalable governance in a complex enterprise environment. This role serves as the primary bridge between business stakeholders, platform teams, developers, and vendors—owning the product lifecycle from demand intake through roadmap execution and post-release optimization. The scope for this role is to support Service Catalog & Request Fulfillment. **What You Will Do:** **Product Strategy & Vision** * Own and articulate the product vision and strategy for ServiceNow solutions across the product area. * Conduct market research, internal benchmarking, and platform analysis to identify best practices, new ServiceNow capabilities, and opportunities for improvement * De
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