Arcesium LLC
Financial Technology
TechnicalProductManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Product Manager at Arcesium LLC. Skills: Product vision, Roadmap execution, Client communication. Own product vision for Ticket Hub. Own roadmap for Ticket Hub”
Industry & Context.
Complex technical problems; Systemic issues
What They're Looking For.
Must Have
8+ years overall work experience, 2+ years product management, Understanding of e-mail infrastructure, Understanding of ticketing systems, Understanding of enterprise communication workflows, Familiarity with DMARC, Familiarity with DKIM, Familiarity with mail routing, Familiarity with third-party SaaS integrations, Builder's mindset, Bias to action, Customer empathy, Understanding of operational user needs, Manage complex multi-stakeholder rollouts, Drive resolution on ambiguous decisions, Outstanding academic background, Passion for high-velocity software development, Exceptional verbal communication skills, Exceptional written communication skills, Critical thinking, Articulate standpoints, Influence across teams, Drive alignment across teams, Attention to detail, Quality-first mindset, Personal maturity, Ownership mentality, Collaborative attitude, Comfortable working across time zones
Nice to Have
Product management in capital markets, Experience building platforms for internal operations, Experience building platforms for external enterprise clients
What You'll Do.
Own product vision for Ticket Hub
Own roadmap for Ticket Hub
Own execution for Ticket Hub
Deliver seamless experience for users
Deliver reliable experience for users
Deliver scalable experience for users
Collaborate with engineering teams
Collaborate with infrastructure teams
Evolve core ticketing framework
Maintain core ticketing framework
Drive quality of ticketing experience
Drive usability of ticketing experience
Drive consistency of ticketing experience
Champion best practices for ticket lifecycle management
Lead change management for integrations
Manage third-party vendor relationships
Coordinate rollouts across pods
Ensure minimal disruption during migrations
Ensure minimal disruption during go-lives
Engage with internal stakeholders
Engage with customers
Identify pain points in workflows
Prioritize product improvements
Define roadmap for customer-facing capabilities
Drive roadmap for client ticket visibility
Drive roadmap for portal access
Drive roadmap for authentication integration
Drive roadmap for notification workflows
Measure ticketing usage data
Analyze ticketing usage data
Analyze email delivery metrics
Analyze operational feedback
Guide roadmap priorities
Identify systemic issues proactively
Articulate business cases
Communicate with all stakeholders
Prepare project plans
Prepare release notes
Prepare product documentation
Partner with Corporate Technology
Partner with Infrastructure
Partner with Information Security
Partner with managed services team
Ensure alignment on goals
Ensure alignment on technical feasibility
Ensure alignment on delivery cadence
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering teams; Infrastructure teams; Corporate Technology; Information Security; Managed services team
Communication Scope
Verbal communication; Written communication; Stakeholder communication; Business cases; Project plans; Release notes; Product documentation
Process & Methodology
Roadmap, Project plans, Release notes
Full Job Description
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes. Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development. Arcesium is looking for a hands-on, execution-driven Product Manager to own the vision and delivery of Ticket Hub — Arcesium's internal ticketing and client communication platform that powers operational workflows across teams. You will work at the intersection of infrastructure, engineering, operations, and client experience — driving a complex integration while ensuring reliable, seamless communication between Arcesium and its enterprise clients and their counterparties. This is a builder's role: you will be expected to get deep into the details, move fast, and take end-to-end ownership of a product that has direct and visible impact on day-to-day operations of our Managed Services team. If you thrive in ambiguous, high-stakes environments and love turning complex technical problems into polished, dependable product experiences — this role is for you. What you'll do: Own the product vision, roadmap, and execution for Arcesium's internal ticketing and client communication platform (Ticket Hub), ensuring it delivers seamless, reliable, and sc
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