Amazon.com Services LLC

Robotics

TechnicalProductLaunchManagerI

$98–160k North Reading, Massachusetts, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Technical Product Launch Manager I at Amazon.com Services LLC. Skills: Product launch, Robotics technology, Operations support. Support end-to-end launch and field testing. Flag project risks”

What You'll Achieve.

Reduce customer delivery times; Improve associate safety; Drive operational efficiency; Shape the engineering roadmap; Support adoption across a network; Keep launches on schedule; Reduce maintenance time by 30%

Industry & Context.

Robotics
Problems you'll solve

Root cause analysis; Troubleshooting; Data analysis

What They're Looking For.

Must Have

Bachelor's degree in science, technology, engineering, math, business or equivalent, 2+ years of customer-facing work, Experience leading technical and non-technical transformation project teams, Proven ability to work across broad functional teams

Nice to Have

2+ years of leading large-scale, technical or engineering programs, Proven record of thought leadership, Business case development, Realizing customer benefits, Successful program completion experience

What You'll Do.

Support end-to-end launch and field testing

Contribute to status reports

Develop foundational expertise in site operations and maintenance

Build relationships with site customers

Represent customer perspective in product discussions

Identify patterns and escalate root causes

Contribute findings to prioritized product and process improvements

Assist in evaluating user roles against product requirements

Maintain a prioritized feature backlog

Surface high-impact improvement opportunities

Drive launch readiness

Develop user training content

Ensure site teams are prepared to operate and

Deliver training milestones on schedule

Validate completeness prior to go-live

Execute day-to-day field testing tasks

Support site leadership communications for changes

Triage operational issues arising from NPI activities

Keep launches on schedule

Review overnight performance data

Spot availability anomalies

Flag anomalies to engineering team

Help triage issues by gathering logs

Test firmware edge cases

Facilitate hands-on training for technicians

Deliver teardown procedures

Compile field test data into summary

Document patterns that could reduce maintenance time

Join retrospective to capture lessons learned

Update team's field observation template

Update launch trackers

Draft inputs for status report

Coordinate logistics for upcoming launch milestone

How You'll Work.

Team & Collaboration

Cross-functional teams; Engineering and Product; Operations and Maintenance; Site leadership; Senior program managers; Engineering team; Technicians; Senior stakeholders

Communication Scope

Status reports; Customer perspective; Product discussions; Training content; Standard work; Theory of operations; Site leadership communications; Status report presentation; Lessons learned documentation

Process & Methodology

Program management, Product roadmap, Sprint reviews

Full Job Description

Amazon Robotics is transforming the future of fulfillment by deploying autonomous mobile robots, robotic manipulation systems, and AI-driven orchestration software across hundreds of fulfillment centers that collectively move billions of packages a year. As a Technical Product Launch Manager I, you will support the end-to-end launch of next-generation robotics technologies directly into Amazon's live operational network, working under the guidance of senior product launch managers. Your work will have immediate, measurable impact: the systems you help launch will reduce customer delivery times, improve associate safety, and drive operational efficiency at a scale few roles anywhere in the world can match. The Product Launch team is the critical bridge between Amazon Robotics Engineering & Product and Amazon Operations & Maintenance during the rollout of new automation solutions that are being built in production through fast iteration. You will develop foundational expertise in breakthrough technologies, supporting engineering triages, contributing to performance deep dives, and translating field observations into product improvements that shape the engineering roadmap. You will contribute to training development from the associate level up to senior leadership, build customer relationships, and support adoption across a network that never stops growing. We are looking for a builder who is comfortable navigating ambiguity, leads with data, and earns trust through reliable execution. You dive deep into the details without losing sight of the bigger picture. You simplify the complex, champion your customers, and bring a doer mindset to every challenge. If this sounds like you, we'd love to meet you. Key job responsibilities 1. [Ownership] Support end-to-end launch and field testing of new automation solutions; track deliverables, flag project risks, and contribute to status reports under guidance from senior program managers. 2. [Customer Obsession] Develop foundation

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