Amazon.com Services LLC
Robotics
TechnicalProductLaunchManagerI
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“Technical Product Launch Manager I at Amazon.com Services LLC. Skills: Product launch, Robotics technology, Operations support. Support end-to-end launch and field testing. Flag project risks”
What You'll Achieve.
Reduce customer delivery times; Improve associate safety; Drive operational efficiency; Shape the engineering roadmap; Support adoption across a network; Keep launches on schedule; Reduce maintenance time by 30%
Industry & Context.
Root cause analysis; Troubleshooting; Data analysis
What They're Looking For.
Must Have
Bachelor's degree in science, technology, engineering, math, business or equivalent, 2+ years of customer-facing work, Experience leading technical and non-technical transformation project teams, Proven ability to work across broad functional teams
Nice to Have
2+ years of leading large-scale, technical or engineering programs, Proven record of thought leadership, Business case development, Realizing customer benefits, Successful program completion experience
What You'll Do.
Support end-to-end launch and field testing
Contribute to status reports
Develop foundational expertise in site operations and maintenance
Build relationships with site customers
Represent customer perspective in product discussions
Identify patterns and escalate root causes
Contribute findings to prioritized product and process improvements
Assist in evaluating user roles against product requirements
Maintain a prioritized feature backlog
Surface high-impact improvement opportunities
Drive launch readiness
Develop user training content
Ensure site teams are prepared to operate and
Deliver training milestones on schedule
Validate completeness prior to go-live
Execute day-to-day field testing tasks
Support site leadership communications for changes
Triage operational issues arising from NPI activities
Keep launches on schedule
Review overnight performance data
Spot availability anomalies
Flag anomalies to engineering team
Help triage issues by gathering logs
Test firmware edge cases
Facilitate hands-on training for technicians
Deliver teardown procedures
Compile field test data into summary
Document patterns that could reduce maintenance time
Join retrospective to capture lessons learned
Update team's field observation template
Update launch trackers
Draft inputs for status report
Coordinate logistics for upcoming launch milestone
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering and Product; Operations and Maintenance; Site leadership; Senior program managers; Engineering team; Technicians; Senior stakeholders
Communication Scope
Status reports; Customer perspective; Product discussions; Training content; Standard work; Theory of operations; Site leadership communications; Status report presentation; Lessons learned documentation
Process & Methodology
Program management, Product roadmap, Sprint reviews
Full Job Description
Amazon Robotics is transforming the future of fulfillment by deploying autonomous mobile robots, robotic manipulation systems, and AI-driven orchestration software across hundreds of fulfillment centers that collectively move billions of packages a year. As a Technical Product Launch Manager I, you will support the end-to-end launch of next-generation robotics technologies directly into Amazon's live operational network, working under the guidance of senior product launch managers. Your work will have immediate, measurable impact: the systems you help launch will reduce customer delivery times, improve associate safety, and drive operational efficiency at a scale few roles anywhere in the world can match. The Product Launch team is the critical bridge between Amazon Robotics Engineering & Product and Amazon Operations & Maintenance during the rollout of new automation solutions that are being built in production through fast iteration. You will develop foundational expertise in breakthrough technologies, supporting engineering triages, contributing to performance deep dives, and translating field observations into product improvements that shape the engineering roadmap. You will contribute to training development from the associate level up to senior leadership, build customer relationships, and support adoption across a network that never stops growing. We are looking for a builder who is comfortable navigating ambiguity, leads with data, and earns trust through reliable execution. You dive deep into the details without losing sight of the bigger picture. You simplify the complex, champion your customers, and bring a doer mindset to every challenge. If this sounds like you, we'd love to meet you. Key job responsibilities 1. [Ownership] Support end-to-end launch and field testing of new automation solutions; track deliverables, flag project risks, and contribute to status reports under guidance from senior program managers. 2. [Customer Obsession] Develop foundation
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