Amazon.com Services LLC

Project/Program/Product Management--Technical, Tech, Customer Solutions Mgr, subsidiaries

TechnicalProductLaunchManager

$131–178k North Reading, Massachusetts, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Technical Product Launch Manager at Amazon.com Services LLC. Skills: Product launch, Robotics technology, Operations management. Lead end-to-end launch. Field test new automation”

What You'll Achieve.

Reduce customer delivery times; Improve associate safety; Drive operational efficiency; Reduce maintenance time by 30%

Industry & Context.

Project/Program/Product Management Technical, Tech, Customer Solutions Mgr, subsidiaries
Problems you'll solve

Root cause analysis; Troubleshooting; Data-driven decision making

What They're Looking For.

Must Have

3+ years technical program leadership, Customer-facing role experience, Bachelor's degree STEM, Experience leading transformation teams

Nice to Have

PMP or SCRUM/Agile certification, SAFe certification, Experience leading large-scale programs, Knowledge of software development lifecycle, Knowledge of IT lifecycle

What You'll Do.

Lead end-to-end launch

Field test new automation

Publish status reports

Build site operations expertise

Cultivate site customer relationships

Analyze performance metrics

Analyze availability metrics

Analyze quality metrics

Translate findings into improvements

Prioritize product improvements

Prioritize process improvements

Manage prioritized feature backlog

Champion highest-impact improvements

Develop user training

Deliver user training

Lead product teardowns

Create maintenance procedures

Manage day-to-day field testing

Secure site leadership buy-in

Triage operational issues

Update launch trackers

Author status reports

Plan rollout strategy

How You'll Work.

Team & Collaboration

Cross-functional teams; Engineering and Product; Operations and Maintenance; Site leadership buy-in

Communication Scope

Deliver training; Status reports; Product improvement proposals

Process & Methodology

Program management, Risk management, Roadmap, Sprint reviews, Launch strategy

Full Job Description

Amazon Robotics is transforming the future of fulfillment by deploying autonomous mobile robots, robotic manipulation systems, and AI-driven orchestration software across hundreds of fulfillment centers that collectively move billions of packages a year. As a Technical Product Launch Manager, you will sit at the forefront of that transformation, owning the end-to-end launch of next-generation robotics technologies directly into Amazon's live operational network. Your work will have immediate, measurable impact: the systems you launch today will reduce customer delivery times, improve associate safety, and drive operational efficiency at a scale few roles anywhere in the world can match. The Product Launch team is the critical bridge between Amazon Robotics Engineering & Product and Amazon Operations & Maintenance during the rollout of new automation solutions that are being built in production through fast iteration. You will become a subject-matter expert in breakthrough technologies, leading engineering triages, running performance deep dives, and translating field observations into product improvements that shape the engineering roadmap. You will develop and deliver training from the associate level up to senior leadership, cultivate lasting customer relationships, and drive adoption across a network that never stops growing. We are looking for a builder who thrives in ambiguity, leads with data, and earns trust through results. You dive deep into the details without losing sight of the bigger picture. You simplify the complex, champion your customers, and bring a doer mindset to every challenge. If this sounds like you, we'd love to meet you. Key job responsibilities [Deliver Results] Lead end-to-end launch and field testing of new automation solutions; track deliverables, manage project risks, and publish status reports. [Customer Obsession] Build deep expertise in site operations and maintenance, cultivate strong relationships with site customers, and serve as

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