Stripe
TechnicalPartnerManager,AMERBanks
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“Technical Partner Manager, AMER Banks at Stripe. Skills: technical partner management, operations, project management, stakeholder management. Oversee and scale incident response processes. Coordinate RCA (root cause analysis)”
What You'll Achieve.
scale incident response processes; drive prevention and remediation plans; streamline partner operations; enhance the Stripe experience; scale products and operations through partnerships
Industry & Context.
analytical and problem-solving; use data to drive decisions
Flexibility to be on-call during seasonal peaks, Staggered time-zone coverage in a global, live service environment, Willingness to travel (~30%)
What They're Looking For.
Must Have
8+ years of experience in technical partner/account management, operations, or strategic project management within payments or direct experience working with bank partners, Experience in banking, e‑commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations, technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency, Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders, analytical and problem-solving able to use data to drive decisions, Excellent written and verbal communication comfortable engaging with diverse internal and external audiences (business development, product, engineering, operations), Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment, Willingness to travel (~30%) for partner visits and business/service reviews
Nice to Have
Bachelor’s degree in Computer Science, Business Administration, Operations Management, or a related Master’s degree or MBA preferred, Working proficiency with databases and SQL for partner-facing data analysis, A user-first mindset and sense of urgency to scale products and operations through partnerships
What You'll Do.
Oversee and scale incident response processes
Coordinate RCA (root cause analysis)
Drive prevention and remediation plans
Analyze operational data to identify trends
Recommend improvements to streamline partner operations
Enhance the Stripe experience
Build and manage relationships with Bank partner senior technology/operations
Facilitate engagement between Stripe leadership and partner stakeholders
How You'll Work.
Team & Collaboration
Engage with diverse internal and external audiences (business development, product, engineering, operations); Facilitate engagement between Stripe leadership and partner stakeholders
Communication Scope
Excellent written and verbal communication
Process & Methodology
strategic project management, managing medium- to large-scale technical projects
Full Job Description
Who we are Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to ambitious startups—use Stripe to accept payments, grow revenue, and accelerate new business. Our mission is to increase the GDP of the internet, and we have a huge amount of important work ahead. This is an opportunity to put the global economy within everyone’s reach while doing the most meaningful work of your career. About the team The Global Partner Engineering lead alignment for the Global Banks pillar’s technical and operational needs. Incident management: Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans. Data-driven insights: Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience. Executive engagement: Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred. Experience in banking, e‑commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations. Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency. Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders. Strong analytical and problem-solving skills; able to use data to dri
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