Varicent
TechnicalOperationsSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Operations Specialist at Varicent. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, project coordination, Microsoft Excel, Microsoft PowerPoint. coordinate with R. track the cost impact of new and ongoing”
What You'll Achieve.
produce weekly cloud spend health reports; ensure well-rounded selection decisions; create precise auditable records; ensure events run smoothly; Ensure a great customer experience by being the voice of quality
Industry & Context.
data analytics techniques for deriving insights from operational datasets; basic database querying concepts; raising issues when needed and highlighting risks
This role requires employees to work within Eastern Standard Time (EST) business hours., While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone., Flexibility will be essential to ensure seamless collaboration with the team and stakeholders.
What They're Looking For.
Must Have
3–6+ years of experience in an operations, project coordination, or business analyst role, organizational and time-management skills, with the ability to manage multiple concurrent workstreams, Proven ability to coordinate cross-functionally across engineering, finance, legal, and vendor teams, Experience working in or alongside Agile/Scrum development teams, verbal and written communication skills, including experience preparing management-level presentations and metric reports, Experience with vendor management, procurement processes, and contract coordination, Proficiency with JIRA for ticket tracking and project coordination, Familiarity with cloud platforms (AWS, IBM, or Azure) at a conceptual level for cost monitoring purposes, Advanced proficiency in Microsoft Excel, including pivot tables, charting and graphing, advanced formulas (e. g. , XLOOKUP, INDEX/MATCH, array formulas), and data analytics techniques for deriving insights from operational datasets, proficiency in Microsoft PowerPoint, with the ability to build clear, visually compelling presentations, Experience with project and work management platforms such as Monday. com, Asana, or equivalent tools for coordinating tasks and team workflows, Working understanding of basic database querying concepts, including the ability to read and construct simple SQL SELECT queries for data retrieval and reporting purposes, Foundational understanding of software development concepts, including the software development lifecycle (SDLC), version control, release cycles, and how development, QA, and operations teams interact within a product organization., CEFR B2 level English proficiency or higher, Ability to work effectively in cross-functional teams., Bachelor's degree in Business Administration, Operations Management, or a related field
What You'll Do.
track the cost impact of new and ongoing
produce weekly cloud spend health reports
Intake escalations coming from Support
update and manage JIRA tickets escalated to the R
facilitate communication
support peer evaluation of vendor solutions to ensure well-rounded selection decisions
take and distribute meeting update required tools such as slides
or equivalent platforms
Work with Development leads to identify and track hours spent on innovation to create precise auditable records
Support client’s accessibility needs with Product Management
ensure events run smoothly and that budgets and payments are properly arranged
Be trained in exploratory and regression testing
validating defect fixes and logging defects
Understand the core functionality of the ICM product
Work closely with senior members of the QA team to complete weekly testing tasks
Participate in daily stand-ups and give progress updates on tasks
Gain increased knowledge of the system under test
create test plans and test cases for new functionality and execute the plan
Deliver timely estimates of testing tasks and scope work
Experience a full software development release cycle from development to testing to release
Collaborating with a cross-functional team to gain understanding and influence business requirements to ensure excellent quality
Increased ownership of testing projects
Ensure a great customer experience by being the voice of quality
raising issues when needed and highlighting risks
How You'll Work.
Team & Collaboration
coordinate cross-functionally across engineering, finance, legal, and vendor teams; Experience working in or alongside Agile/Scrum development teams; Ability to work effectively in cross-functional teams; Work closely with senior members of the QA team; Participate in daily stand-ups; Collaborating with a cross-functional team
Communication Scope
verbal and written communication skills; preparing management-level presentations and metric reports; CEFR B2 level English proficiency or higher
Process & Methodology
project coordination, manage multiple concurrent workstreams, manage timelines, project management platforms, coordinating tasks and team workflows, testing projects
Full Job Description
At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent: Innovate with Purpose: Build impactful solutions for customers worldwide. Join Excellence: Work in a diverse, collaborative, and innovative team. Shape the Future: Lead in redefining revenue optimization. Grow Together: Unlock your potential in a supportive environment. Join us at Varicent—where your talent and ambition meet limitless opportunities for success! THE OPPORTUNITY The aim of our R coordinate with R track the cost impact of new and ongoing projects; produce weekly cloud spend health reports. Escalations Management – Intake escalations coming from Support, Sales, Services, andother internal teams; update and manage JIRA tickets escalated to the R manage timelines, facilitate communication, drive approvals, and support peer evaluation of vendor solutions to ensure well-rounded selection decisions. Internal Accounting take and distribute meeting notes; update required tools such as slides, Monday.com, or equivalent platforms. Development Hours Logging – Work with Development leads to identify and track hours spent on innovation to create precise auditable records, these will be used for different financial reporting projects. Accessibility Compliance – Support client’s accessibility needs with Pro
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