Ubisoft
Entertainment
TechnicalOperationsSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Operations Specialist at Ubisoft. Skills: Technical operations, Live services operations, Release management, DevOps. Own service configuration. Own campaign quality”
What You'll Achieve.
Reduce unplanned developer intervention; Ensure deliverables are correct; Prevent errors from reaching production; Reduce iteration waste
Industry & Context.
Troubleshoot systems; Diagnose root causes; Troubleshoot technical issues; Problem diagnosis
What They're Looking For.
Must Have
3+ years technical operations, 3+ years live services operations, 3+ years release management, 3+ years DevOps, Configure back-office tools, Configure CMS platforms, Configure service administration interfaces, Validate outputs independently, Work in international multi-team environment, Practical knowledge web technologies, Troubleshoot technical issues web services, Read logs, Inspect API responses, Trace configuration flows, Define operational quality gates, Enforce operational quality gates, Fluent English
Nice to Have
Familiarity campaign management, Familiarity content delivery, Familiarity live operations workflows, Working knowledge JavaScript, Working knowledge OAuth, Working knowledge web frameworks, Working knowledge authentication protocols, Experience CI/CD pipelines, Experience deployment processes, Experience infrastructure monitoring, Familiarity Jira, Familiarity Confluence
What You'll Do.
Own service configuration
Act as interface development teams
Act as interface operational teams
Act as interface business stakeholders
Reduce unplanned developer intervention
Manage live operations
Validate live operations
Troubleshoot live operations
Own end-to-end configuration
Own end-to-end validation
Configure back-end tools
Execute functional validation
Execute technical validation
Ensure deliverables are correct
Define pre-launch validation workflows
Enforce pre-launch validation workflows
Prevent errors from reaching production
Diagnose root causes independently
Escalate to development for bugs
Escalate for architectural limitations
Drive onboarding Online Services products
Drive integration Online Services products
Guide partners through workflows
Guide internal teams through workflows
Manage project milestones
Ensure compliance technical standards
Develop deep working knowledge ecosystem
Bridge gap production requests platform
Reduce iteration waste
Improve operational processes
Improve technical flows
Ensure visibility Live Services products
Help stakeholders understand ecosystem
Collect partner team needs
Collect internal team needs
Track partner team needs
Track internal team needs
Maintain integration processes
Document integration processes
Maintain operational flows
Document operational flows
Maintain emergency support procedures
Document emergency support procedures
Capture operational knowledge
Transfer operational knowledge
How You'll Work.
Team & Collaboration
Interface development teams; Interface operational teams; Interface business stakeholders; Collaboration Product Managers; Collaboration Program Managers; Collaboration Project Managers; Work with internal teams
Communication Scope
Translate technical business
Process & Methodology
Manage project milestones
Full Job Description
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown! * As a Technical Operations Specialist within Online Services — Live Services, you are the operational owner of service configuration, campaign quality, and live readiness across the Live Services portfolio. You act as the primary interface between development teams, operational teams, and business stakeholders with the explicit mandate to reduce unplanned developer intervention by independently managing, validating, and troubleshooting live operations. * You own the end-to-end configuration and validation of campaigns, features, and content delivered through Online Services products. This includes configuring back-end tools and services, executing functional and technical validation against defined quality gates, and ensuring that what goes live is correct. You are accountable for the operational correctness of your deliverables. * You define and enforce pre-launch validation workflows: configuration checklists, acceptance criteria, and go/no-go gates that prevent errors from reaching production. When issues arise in live operations, you are expected to diagnose root causes independently by reading logs, inspecting API responses, tracing configuration flows and escalating to development only for confirmed bugs or architectural limitations. * You drive the onboarding and integration journey for Online Services products including Player Account & Authentication, Ubisoft+ Subscription, and PC Primary InGame Stores from business alignment and process definition through to technical delivery and operational readiness. You guide partners and internal teams through standardized workflows, manage project milest
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