Ubisoft
Gaming
TechnicalOperationsSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Operations Specialist at Ubisoft. Skills: Technical operations, Live services operations, Service configuration, Troubleshooting. Own service configuration. Own campaign quality”
Industry & Context.
Troubleshoot technical issues; Diagnose root causes; Problem diagnosis
What They're Looking For.
Must Have
3+ years technical operations, 3+ years live services operations, 3+ years release management, 3+ years DevOps, Configure back-office tools, Configure CMS platforms, Configure service administration interfaces, Validate outputs independently, Work in international multi-team environment, Practical knowledge of web technologies, Practical knowledge of web applications, Practical knowledge of web services, Practical knowledge of REST APIs, Practical knowledge of JSON, Practical knowledge of XML, Troubleshoot technical issues, Read logs, Inspect API responses, Trace configuration flows, Define operational quality gates, Enforce operational quality gates, Fluent English
Nice to Have
Familiarity with campaign management, Familiarity with content delivery, Familiarity with live operations workflows, Working knowledge of JavaScript, Working knowledge of OAuth, Working knowledge of web frameworks, Working knowledge of authentication protocols, Experience with CI/CD pipelines, Experience with deployment processes, Experience with infrastructure monitoring, Familiarity with Jira, Familiarity with Confluence
What You'll Do.
Own service configuration
Act as primary interface
Reduce unplanned developer intervention
Manage live operations
Validate live operations
Troubleshoot live operations
Own end-to-end configuration
Own validation of campaigns
Own validation of features
Own validation of content
Configure back-end tools
Execute functional validation
Execute technical validation
Ensure correctness of live deliverables
Define pre-launch validation workflows
Enforce pre-launch validation workflows
Prevent errors from reaching production
Diagnose root causes independently
Escalate for confirmed bugs
Escalate for architectural limitations
Drive onboarding for Online Services products
Drive integration for Online Services products
Guide partners through workflows
Guide internal teams through workflows
Manage project milestones
Ensure compliance with technical standards
Develop deep working knowledge
Maintain deep working knowledge
Bridge gap between requests and platform
Reduce iteration waste
Improve operational processes
Improve technical flows
Ensure visibility of Live Services products
Help stakeholders understand ecosystem
Collect partner needs
Collect internal team needs
Track internal team needs
Maintain integration processes
Document integration processes
Maintain operational flows
Document operational flows
Maintain emergency support procedures
Document emergency support procedures
How You'll Work.
Team & Collaboration
Interface between development teams; Interface between operational teams; Interface between business stakeholders; Collaborate with Product Managers; Collaborate with Program Managers; Collaborate with Project Managers; Work in international multi-team environment
Communication Scope
Translate between technical and business stakeholders
Process & Methodology
Project milestones, Deadline-driven environment
Full Job Description
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown! * As a Technical Operations Specialist within Online Services — Live Services, you are the operational owner of service configuration, campaign quality, and live readiness across the Live Services portfolio. You act as the primary interface between development teams, operational teams, and business stakeholders with the explicit mandate to reduce unplanned developer intervention by independently managing, validating, and troubleshooting live operations. * You own the end-to-end configuration and validation of campaigns, features, and content delivered through Online Services products. This includes configuring back-end tools and services, executing functional and technical validation against defined quality gates, and ensuring that what goes live is correct. You are accountable for the operational correctness of your deliverables. * You define and enforce pre-launch validation workflows: configuration checklists, acceptance criteria, and go/no-go gates that prevent errors from reaching production. When issues arise in live operations, you are expected to diagnose root causes independently by reading logs, inspecting API responses, tracing configuration flows and escalating to development only for confirmed bugs or architectural limitations. * You drive the onboarding and integration journey for Online Services products including Player Account & Authentication, Ubisoft+ Subscription, and PC Primary InGame Stores from business alignment and process definition through to technical delivery and operational readiness. You guide partners and internal teams through standardized workflows, manage project milest
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