LLNL
Technology
TechnicalOperationsShiftSupervisor
Neural analysis suggests this role is
optimal for entry candidates.
“Technical Operations Shift Supervisor at LLNL. Skills: Technical Operations, Shift Supervision, System Administration. Monitor system availability. Monitor system connectivity”
What You'll Achieve.
Improve effectiveness; Maintain operational continuity
Industry & Context.
Troubleshooting; Root cause analysis
U. S. citizenship, Full-time on-site presence, Ability to work all shifts, Ability to work Owl shift, Ability to work weekends, Ability to work holidays, Secure and maintain U. S. DOE Q level security clearance, Pre-Employment Drug Test, Restrictions with mobile devices in Limited Areas
What They're Looking For.
Must Have
U. S. DOE Q level security clearance, Bachelor's degree in computer or engineering related field, Equivalent combination of technical training and experience, Experience troubleshooting problems in heterogeneous platform environment, Advanced knowledge and training in system administration, Experience reviewing daily incident tickets, Experience managing decommission projects, Experience deploying staff for immediate project needs, Experience coordinating daily operational coverage, Experience coordinating staffing levels, Experience coordinating shift schedules, Experience participating in interview process, Experience participating in onboarding process, Experience participating in training processes for new team members, Experience mentoring and coaching operators, Experience developing plans and processes to address deficiencies, Experience developing processes to improve effectiveness, Experience recognizing training opportunities, Experience acting as an escalation resource, Experience using leadership skills to set team expectations, Experience overseeing creation and sharing of documentation, Experience addressing challenges and issues, Experience providing coaching and operational feedback, Ability to work all shifts, Ability to work Owl shift, Ability to work weekends, Ability to work holidays
Nice to Have
Experience with data center utility infrastructure, Experience monitoring and responding to alarms, Experience monitoring status information from building management systems, Knowledge of cooling distribution units, Knowledge of mechanical systems supporting mission-critical operations, Knowledge of mechanical systems supporting data center operations, Experience working in environments where facility infrastructure and computing operations are closely integrated
What You'll Do.
Monitor system availability
Monitor system connectivity
Monitor system performance
Provide operational direction
Mentor computing operations team members
Serve as escalation resource for complex system issues
Serve as escalation resource for facility issues
Provide advanced technical support
Provide data center facilities monitoring
Perform emergency event management
Coordinate complex shift coverage schedules
Coordinate sick leave
Coordinate weekend rotations
Coordinate short-staffing situations
Maintain operational continuity
Provide operational feedback
Support employee development
Support training plans
Coordinate decommission projects
Coordinate VTR Responsibilities
Review incident tickets for accuracy
Review incident tickets for closure quality
Review incident tickets for operator participation
Review incident tickets for adherence to repair practices
Review incident tickets for adherence to response practices
Summarize team successes
Summarize team challenges
Represent team to other shift leads
Represent team to management
Encourage new procedures
Promote new procedures
Suggest new procedures
Establish camaraderie with current shift
Establish camaraderie with other shifts
Update Confluence to document discoveries
Update Confluence to document processes
Remove old information from Confluence
Get clarity on vague information
Add new technical information to Confluence
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Computing operations team; Other shift leads; Management
Communication Scope
Technical documentation
Process & Methodology
Decommission projects
Full Job Description
Join us and make YOUR mark on the World! Lawrence Livermore National Laboratory (LLNL) has turned bold ideas into world-changing impact advancing science and technology to strengthen U.S. security and promote global stability. Our mission spans four critical national security areas nuclear deterrence, threat preparedness, energy security, and multi-domain defense empowering teams to take on the toughest challenges of today and tomorrow. With a culture built on innovation and operational excellence, LLNL is a place where your expertise can make a real impact. We are looking for a Technical Operations Shift Supervisor. You will monitor the availability, connectivity and performance of high-performance computer systems, massive storage systems, networks and facilities. You will provide leadership, operational direction, and mentoring to computing operations team members while serving as an escalation resource for complex system and facility issues, including Closed Area (CA) rules and guidelines along with computer security guidelines. You will be in the Livermore Computing (LC) Division in the Computing Directorate. This position requires full-time on-site presence due to the nature of the work. You will * Provide advanced technical support and data center facilities monitoring for the high-performance systems in LC, including large clusters, disk storage systems, Ethernet, and lnfiniBand networks and Archival Storage systems and perform emergency event management responsibilities. * Provide UNIX system knowledge and a variety of diagnostic tools to monitor systems including troubleshooting software, hardware, networks, and document issues. * Coordinate complex shift coverage schedules, including vacations, sick leave, weekend rotations, holidays, and short-staffing situations to maintain operational continuity. * Provide operational feedback, coaching, and mentoring to team members, and support employee development and training plans. * Coordinate decommission projec
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