AWS India
Operations, IT, Support Engineering, Cloud Computing
TechnicalOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Technical Operations Manager at AWS India. Skills: Cloud computing, Technical support. Manage day-to-day operations of the shift. Ensure team is staffed”
What You'll Achieve.
Meet SLA commitments
Industry & Context.
Root cause analysis; Troubleshooting
Work night shifts, Rotational basis
What They're Looking For.
Must Have
9+ years of experience in Information Technology, 2+ years of experience in managing team as manager, Knowledge of operating systems, Knowledge of hardware, Knowledge of storage, Knowledge of network, Knowledge of security, Knowledge of database administration, Knowledge of cloud infrastructure, Experience in data analysis, Leveraging analytics to make decisions, Ability to understand service architecture, Ability to understand operational parameters, Manage and handle complex escalations, Experience hiring candidates, Mentoring employees, Developing employees in their careers
Nice to Have
Knowledge of AWS, Knowledge of Computing concepts, Experience in direct customer support, Experience in engineering
What You'll Do.
Manage day-to-day operations of the shift
Ensure team is staffed
Drive personnel management
Provide best-in-class support
Participate in Hiring Process
Build/grow team of Support Engineers
Influence Sr. Support Engineers
Influence development teams
Improve customer support experience
Propose initiatives within support organization
Drive initiatives within support organization
Implement initiatives within support organization
Maximize customer support experience
Manage engineers effectively
Keep engineers focused on customers
Develop engineers' careers
Guide engineers to proper teams
Dive deep into the problem
Develop internal facing contents
Develop external facing contents
Partner with development teams
Work with leadership on process improvement
Work with leadership on strategic initiatives
Write scripts for team
How You'll Work.
Team & Collaboration
Cross-functional teams; Development teams
Communication Scope
Written communication; Verbal communication
Full Job Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team in AWS India, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services. The AWS India Support team is seeking an experienced Operations or Support Manager based in India to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings (http://aws.amazon.com/). Our customer facing Support Engineers resolve customers’ technical issues ranging from general guidance through technical deep-dives identifying and resolving complex configuration and 3rd party integration issues. Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings. A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technica
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