SpaceX
TechnicalOperationsEngineer,CustomerSuccess(Starlink)
“Technical Operations Engineer, Customer Success (Starlink) at SpaceX. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, business acumen, technical competence, execution and delivery skills, product management, data analysis. Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others. Work cross-functionally to”
What You'll Achieve.
drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others; drive positive outcomes
Industry & Context.
Demonstrated ability to jump into ill-defined problem spaces and drive positive outcomes; Ability to apply first principles to business problems
Must be available to work extended hours and weekends as needed, Willingness to travel to customer sites, other SpaceX locations, and events as needed, ITAR requirements
What They're Looking For.
Must Have
Bachelor's degree in an engineering discipline, 2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company
Nice to Have
Willingness to dive deep into technical topics and data analytics, Demonstrated ability to jump into ill-defined problem spaces and drive positive outcomes, Demonstrated capability to parse technical subjects on a deep level, Experience in data analysis using Python and SQL, R, or similar languages, Self-starter attitude, energy, and the ability to communicate effectively across business and technical disciplines, Excellent verbal and written communication skills, Ability to apply first principles to business problems, Knowledge of software development life-cycle and release process
What You'll Do.
Understand and drive core user metrics: Net Promoter Score
Customer Contact Ratio
Customer Satisfaction Score
Work cross-functionally to triage
and eliminate root causes of poor user experience across organizations (Network
support/customer success
and feedback loops to prevent the problems
or create new processes for fixing structural and emerging issues
Serve as product manager/project owner for feature launches and software automation projects
How You'll Work.
Team & Collaboration
Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems; communicate effectively across business and technical disciplines
Communication Scope
excellent verbal and written communication skills
Process & Methodology
project owner for feature launches and software automation projects
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