TechnicalOperationsEngineer

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Technical Operations Engineer Mexico City Office - Hybrid: 4 days in the office, 1 day working from home We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business. Why Ebury? High-Performance, High-Growth Environment: Be part of a dynamic and rapidly growing company that values impact and rewards results. Focus on Excellence: We are committed to becoming a world-class organization and are looking for individuals who share our passion for delivering exceptional work. Personal Responsibility and Freedom: We empower our employees to take ownership of their work and make a real difference. Collaborative and Inclusive Culture: We value diversity, promote inclusion, and foster a positive work environment where everyone feels respected and supported. Continuous Growth and Development: Benefit from our career map, regular reviews, and training opportunities to advance your career and reach your full potential. What you will do: Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams. Verify and document issues and bugs for accurate tracking and escalation. Manage incidents, including communication with stakeholders and coordination with development teams. Collaborate with Software Engineering teams to establish support workflows and monitoring plans f