2K
TechnicalOperationsCenterAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Operations Center Analyst at 2K. Skills: incident response, process management, operational workflows, service delivery. Actively monitoring and acting as a key escalation point for both expected and unexpected events involving production applications, systems, and cloud infrastructure.. Ensuring uptime and performance standards are met for a seamless gaming experience.”
What You'll Achieve.
Maintaining the high availability, performance, and reliability of our global game infrastructure.; Ensuring 2K’s global community enjoys an uninterrupted gaming experience; Ensuring our studios enjoy uninterrupted development time on their titles.
Industry & Context.
Troubleshooters
24/7 Technical Operations Center team
What They're Looking For.
Must Have
2+ years in large-scale production networks or systems operations, A fundamental understanding of IT and technology
Nice to Have
Troubleshooters with a bias towards automation, Previous exposure to working with a globally distributed team, Solid interpersonal and communication skills, Any prior experience with any of the mentioned technologies: Public Cloud Providers: AWS, GCP, and Azure. Operating Systems: Linux and Windows in production environments. Virtualization: VMware, Proxmox, KVM, Hyper-V, and WS Infrastructure as Code (IAAC) Concepts: Terraform, Ansible, Puppet Networking: Protocols, firewall permissions, and basic network triage. Collaboration: Confluence, Jira, Slack, Zoom
What You'll Do.
Actively monitoring and acting as a key escalation point for both expected and unexpected events involving production applications
and cloud infrastructure.
Ensuring uptime and performance standards are met for a seamless gaming experience.
Acting as the primary point of contact during major incidents to provide clear
regular updates to stakeholders while ensuring the correct technical teams are notified and engaged for resolution.
Maintaining post-incident documentation to ensure all major incidents include a comprehensive postmortem
supporting root cause analysis and audit compliance.
Ensuring all incident management and operational activities are thoroughly documented and compliant with audits.
Managing and resolving incoming technical service requests and user-submitted tickets
ensuring timely fulfillment and a high level of customer service.
How You'll Work.
Team & Collaboration
Work closely with other technical teams; Collaborative Communicator: You’re able to communicate technical concepts clearly, whether with technical staff or senior management.; Support a globally distributed team
Communication Scope
Communicate technical concepts clearly; Provide clear, regular updates to stakeholders
Full Job Description
Who We Are Founded in 2005, the 2K label includes some of the most talented game development studios in the world today including: Firaxis Games, Visual Concepts, Hangar 13, 2K Czech and Cat Daddy Games. Our world-class team of engineers, developers, graphic artists and publishing professionals are stewards of a growing library of critically-acclaimed franchises such as Battleborn, BioShock, Borderlands, The Darkness, Mafia, NBA 2K, Sid Meier’s Civilization, WWE 2K, and XCOM. 2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). 2K develops and publishes interactive entertainment globally for console systems, handheld gaming systems and personal computers, including smartphones and tablets, which are delivered through physical retail, digital download, online platforms, and cloud streaming services. 2K publishes titles in today’s most popular gaming genres, including shooters, action, role-playing, strategy, sports, casual, and family entertainment. Our vision at 2K is to create a diverse and inclusion environment to “Come as You are and Feel Equipped to do Your Best Work!” We are dedicated to promoting diversity, multiculturalism, and equality in all that we do. Our communities are focused on increased access and personal growth, and their greatness depends on a diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and perspective. We're an equal opportunity employer, and we're excited to build the future of co-living with the world's most hardworking and passionate people. About the Team - Technical Operations Center Our team is responsible for the infrastructure and operations of all production systems supporting consumers, developers, and customer account services under the 2K label. With systems and services spanning both on-premise and cloud-based data centers, we ensure the backend stays up and running so players can enjoy an uninterrupted gaming experience.
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