Blueprint Technologies
TechnicalOperations&AutomationSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Operations & Automation Specialist at Blueprint Technologies. Skills: Technical support, Operational troubleshooting, Scripting, Process automation. Manage and resolve technical and operational support requests. Troubleshoot issues involving account systems, permissions, workflows, and benefit fulfillment”
What You'll Achieve.
Proactively solve problems before they become escalations; Identify opportunities for automation and operational improvement; Operate with minimal direction and high accountability; Balance technical troubleshooting with customer experience instincts; Continuously improve workflows, documentation, and tooling
Industry & Context.
Analytical and problem-solving abilities; Digging into technical problems; Identifying patterns; Improving inefficient processes; Investigate root causes
What They're Looking For.
Must Have
Experience working in technical support, IT operations, DevOps support, systems administration, or similar technical environments, Comfortable working with terminal interfaces and command-line tools, Troubleshooting and debugging skills, Experience with scripting or automation tools such as PowerShell, Bash, Python, or similar, Ability to work independently with minimal oversight, Analytical and problem-solving abilities, Excellent written and verbal communication skills, Ability to prioritize work and manage multiple issues simultaneously in a fast-paced environment, Demonstrated curiosity, initiative, and ownership mentality
Nice to Have
Experience supporting developer tools, cloud platforms, or enterprise technologies, Familiarity with automation workflows or AI-assisted operational tooling, Experience improving operational processes or building internal efficiencies, Exposure to cloud environments, APIs, identity/access management, or workflow systems, Prior experience supporting technical communities or large-scale user programs
What You'll Do.
Manage and resolve technical and operational support requests
Troubleshoot issues involving account systems
and benefit fulfillment
Investigate root causes using terminal interfaces
and debugging techniques
Identify repetitive operational tasks and create automation or scripting solutions
Support and optimize internal tooling
and operational processes
Contribute to knowledge base documentation
and self-service resources
Proactively identify gaps
and opportunities for operational enhancement
Help improve support experiences through AI-based tools and workflow automation
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with program managers, operations teams, and technical stakeholders
Communication Scope
Excellent written and verbal communication skills
Full Job Description
Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. We are looking for a Technical Operations & Automation Specialist to support a global technology community program. This role blends technical support, operational troubleshooting, scripting, and process automation into one highly impactful position. This is not a traditional helpdesk role. The ideal candidate enjoys digging into technical problems, identifying patterns, improving inefficient processe
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