TechnicalOperationsAreaManager

* Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites. * Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships. * Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth. * Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients. * Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities. * Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management. * Execute technical tasks assigned by team leadership in a timely and efficient manner. * Utilize technical management systems effectively to ensure accurate and complete data entry. * Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records. * Mentor junior engineers through technical escalation support and customer relationship building * Aid and support your Area/Zonal Technical Manager in managing the cadence of Preventive Maintenance and timely installations * Support other Area/Zonal Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager * Will be available only in large ATM teams. Takes up direct reporting of a cluster of engineers * Own up a set of customers designated by ATM/ ZTM for building and maintaining relationships. * Reseller coordination - Inventory & Spares distribution TAT management