Sutherland
Finance / FinServ
TechnicalMerchantBankingSupportAssociate
“Technical Merchant Banking Support Associate at Sutherland. Skills: Technical Merchant Banking Support, Customer Service, Technical Support, Transaction Processing, Client Education, Problem Solving. Provide Exceptional Customer Service. Deliver Technical Support”
Industry & Context.
Good systematic problem solving ability; The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
Must be able to train and work onsite., Must be able to pass a criminal background check and drug test as needed.
What They're Looking For.
Must Have
Must be at least 18 years or older., Must have a valid (not expired) government issued ID, TRN and NIS card., Must have flexible availability to work any day and any assigned shift weekly. (Weekends and Public Holidays)., Must be able to train and work onsite., technical or troubleshooting skills required., Good systematic problem solving ability, using sound business judgment, and following through on commitments to customers., The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs., Excellent attention to detail., See through the eyes of the customer., Excellent verbal and written communication able to translate Customer communication rapidly and effectively on live voice or chat interactions., proficient reading skills required., The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel., Ability to effectively organize, prioritize, multi-task and manage time., Basic PC keyboarding basic Microsoft Office (Outlook, Word, Excel) experience required., Ability to type over 30 WPM with 80% accuracy., Must be very tech savvy with abilities in handling troubleshooting techniques and resolving technical issues., Inspire confidence and positively influence the behaviour, actions, and thoughts of others., Must be able to pass a criminal background check and drug test as needed.
Nice to Have
Experience in customer service is an asset and preferred., Multi-tasking skills, showcased through the use of several experience working with CRM applications preferred.
What You'll Do.
Provide Exceptional Customer Service
Deliver Technical Support
Upsell Products and Services
Maintain Security Protocols
Collaborate with Internal Teams
Document Interactions
Participate in Quality Assurance
How You'll Work.
Team & Collaboration
Collaborate with Internal Teams: Work closely with other departments such as IT, Compliance, and Sales to resolve complex issues and improve service delivery.
Communication Scope
Excellent verbal and written communication; proficient reading skills
Applying for this Technical Merchant Banking Support Associate role?
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