Smile Digital Health
Healthcare
TechnicalManager(Implementations&Delivery)
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“Technical Manager (Implementations & Delivery) at Smile Digital Health. Skills: Technical leadership, Healthcare interoperability, Cloud-native environments, Implementation delivery. Lead and manage Technical Implementation Leads. Manage Software Developers delivering customer-facing implementations”
What You'll Achieve.
Deliver scalable and supportable customer solutions; Reduction of delivery defects and rework; Support Smile’s continued growth and commitment to operational excellence
Industry & Context.
Troubleshooting; Root cause analysis; Mitigation planning; Implementation troubleshooting; Identify recurring implementation challenges; Operational gaps; Customer pain points; Technical risks
What They're Looking For.
Must Have
8+ years of experience in software development, technical implementations, healthcare interoperability, clinical informatics, or equivalent senior-level technical delivery experience, 3+ years of experience managing and/or leading technical resources, Expertise in Kubernetes, Docker, cloud-native environments, distributed systems, monitoring, event-driven architectures, healthcare platform deployments, and cloud implementation practices, Demonstrated experience troubleshooting customer-facing implementation, integration, data ingestion, scalability, performance, infrastructure, and operational issues in complex enterprise environments, Experience working with relational and/or distributed database technologies such as PostgreSQL, SQL Server, Oracle, MongoDB, or similar enterprise data platforms, understanding of software development and implementation lifecycle management including solution design, estimation, APIs, HL7 FHIR, HL7 v2, code reviews, source control management, build processes, testing, deployment coordination, and versioning, healthcare domain experience including payer, provider, interoperability, terminology, CMS, or regulatory healthcare implementation programs, Excellent written, verbal, interpersonal, organizational, and stakeholder management skills, Ability to communicate effectively with both technical and non-technical stakeholders, including participation in customer-facing technical discussions and escalations
Nice to Have
Post-secondary education in informatics, computer science, engineering, or a related technical field and/or equivalent practical experience
What You'll Do.
Lead and manage Technical Implementation Leads
Manage Software Developers delivering customer-facing implementations
Provide hands-on technical leadership
Lead technical implementation delivery
Ensure delivery quality
Provide hands-on technical guidance
Participate in customer-facing technical discussions
Identify recurring implementation challenges
Drive implementation quality
and support Technical Implementation Leads
Ensure implementation work is properly documented
and recommend technologies
How You'll Work.
Team & Collaboration
Collaborate closely with Product, QA, CloudOps, Support, Architecture, Agile Leads, and Customer Success teams; Communicate effectively with both technical and non-technical stakeholders; Participate in customer-facing technical discussions and escalations
Communication Scope
Excellent written, verbal, interpersonal, organizational, and stakeholder management skills; Ability to communicate effectively with both technical and non-technical stakeholders
Process & Methodology
Estimation, Implementation planning, Workload management, Prioritization guidance
Full Job Description
## Description Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday! Apply today and find plenty of reasons to SMILE! ## Responsibilities Lead and manage Technical Implementation Leads and Software Developers delivering customer-facing healthcare interoperability implementations and strategic customer initiatives. Provide hands-on technical leadership across discovery, solution design, estimation, implementation planning, troubleshooting, testing, deployment, and operational readiness activities. Lead technical implementation delivery across multiple concurrent customer projects while ensuring delivery quality, scalability, maintainability, and alignment with customer expectations. Provide hands-on technical guidance for HL7 FHIR, HL7 v2, CDA/CCDA, REST APIs, data mapping, SQL, validation, integration workflows, troubleshooting, and implementation best practices. Participate in customer-facing technical discussions, escalations, root cause analysis, mitigation planning, writing executive summaries, and implementation troubleshooting activities. Collaborate closely with Product, QA, CloudOps, Support, Architecture, Agile Leads, and Customer Success teams to deliver scalable and supportable customer solutions. Develop and maintain reusable implementation as
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