2K
Video Game
TechnicalLead-TOC
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical Lead-TOC at 2K. Skills: Technical Lead, Technical Operations Center (TOC), Incident Management, Live Service Monitoring, Infrastructure Operations. Lead by example in live service monitoring, incident response, and service restoration across 2K's global game platforms. Act as the primary technical escalation point for the TOC team”
What You'll Achieve.
Ensure the stability, performance, and operational health of global live game services; Ensure rapid service recovery during high-severity incidents; Meet the highest standards for service health and stability
Industry & Context.
On-call responsibilities implied by TOC role, Must be able to work in Bengaluru, Karnataka, India
What They're Looking For.
Must Have
5+ years in high-volume Tech Ops, SRE, or NOC environments, 2+ years leading major Incident Management efforts, Ability to build trust quickly, Ability to translate complex technical "firefights" into clear updates for non-technical stakeholders
Nice to Have
Relevant certifications (e.g., ITIL, SRE, AWS), Experience supporting AAA game development or publishing infrastructure for a global live-service title, Extensive experience integrating monitoring platforms (e.g., Splunk, Datadog, Grafana) with incident management and notification systems (e.g., PagerDuty, Opsgenie) to enable automated alerting and response orchestration
What You'll Do.
Lead by example in live service monitoring
and service restoration across 2K's global game platforms
Act as the primary technical escalation point for the TOC team
Lead and coordinate the technical response during high-severity incidents to ensure rapid service recovery
and champion TOC Standard Operating Procedures (SOPs) and Runbooks
and technically audit operational best practices across the engineering organization
Mentor and coach junior TOC engineers
How You'll Work.
Team & Collaboration
Partner directly with Infrastructure Engineering, Site Reliability Engineering (SRE), and Development teams; Define shared operational goals; Improve system observability; Drive the delivery of robust, high-availability services
Communication Scope
Translate complex technical "firefights" into clear updates for non-technical stakeholders
Full Job Description
Who We Are 2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment. Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K, renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply! About the Team - Technical Operations Center Our team is responsible for the infrastructure and operations of all production systems supporting consumers, developers, and customer account services under the 2K label. With systems and services spanning both on-premise and cloud-based data centers, we ensure the backend stays up and
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