Hewlett Packard Enterprise
IT services
TechnicalL3SupportEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical L3 Support Engineer at Hewlett Packard Enterprise. Skills: SAN-related products technical support, advanced administration issues, snapshots, replication, SAN systems knowledge, TCP/IP & Inter-Networking, Linux and/or Windows environment, storage latency and throughput troubleshooting, filing bugs, working with engineering, executive level communication. handle all levels of technical support calls from basic user questions to issues requiring more in-depth technical problem solving sk”
What You'll Achieve.
accelerate our customers’ outcomes from their digital transformation; overcoming IT complexity to match the speed of actions to the speed of opportunities; Deploy the right technology to respond quickly to market possibilities; reducing customer issues; increasing team productivity
Industry & Context.
Outstanding problem solving skills; issues requiring more in-depth technical problem solving skills; Independently diagnosing and resolving networking and performance problems; troubleshooting storage latency and throughput
Hybrid work model with an expectation to work on average 2 days per week from an HPE office.
What They're Looking For.
Must Have
5+ years' experience providing technical support to end user customers for SAN-related products, advanced administration issues such as snapshots and replication, Outstanding problem solving skills, good technical knowledge of SAN systems and TCP/IP & Inter-Networking in a Linux and/or Windows environment, Experience troubleshooting storage latency and throughput, Comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues, Must be able to write and speak to an executive level audience, assist in the creation and delivery of documents such as executive summaries, event timelines and root cause analysis reports
Nice to Have
Experience with replication, backup and recovery applications and OEM products such as Veeam, Commvault, Veritas, VM migration process, vMotion, and clustering features, Experience with applications such as Oracle Database, Exchange, SQL Server, vCenter Server, vSphere Client, Solarwinds, and UCS Manager, Experience with Technologies such as iSCSI, Fibre Channel, Cisco UCS, Enterprise Virtualization and Open Stack, Scripting / Programming knowledge (with a focus on support automation) and time-saving utilities
What You'll Do.
handle all levels of technical support calls from basic user questions to issues requiring more in-depth technical problem solving skills
Independently diagnosing and resolving networking and performance problems with storage server environments
escalate cases to the appropriate group (Engineering/Executive Team)
the impact to the business and next steps
providing technical support to end user customers for SAN-related products
advanced administration issues such as snapshots and replication
troubleshooting storage latency and throughput
filing bugs and working with engineering to articulate problem scenarios for reproducing issues
write and speak to an executive level audience
assist in the creation and delivery of documents such as executive summaries
event timelines and root cause analysis reports
How You'll Work.
Team & Collaboration
Energetic team player; Contribute to efficiency improvements; increasing team productivity through product changes and knowledge creation; escalate cases to the appropriate group (Engineering/Executive Team); working with engineering to articulate problem scenarios for reproducing issues; collaborate to transform insight into innovation
Communication Scope
excellent customer relationship skills; write and speak to an executive level audience; articulate the issue, the impact to the business and next steps
Full Job Description
Technical L3 Support Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **HPE Operations** is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. **What you’ll do:** **Technical Support Engineer responsibilities include:** * Energetic team player with excellent customer relationship skills * The ability to maturely and professionally manage and triage customer service issues * Contribute to efficiency improvements from reducing customer issues to increasing team productivity through product changes and knowledge creation * Effectively and efficiently handle all levels of technical support calls from basic user questions to issues requiring more in-depth technical problem solving skills * Independently diagnosing and resolving networking
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