EPOS
Financial Technology
TechnicalJuniorProjectManager
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“Technical Junior Project Manager at EPOS. Skills: Merchant onboarding, Solution delivery, Product management. Manage end-to-end merchant onboarding. Own solution delivery”
Industry & Context.
Troubleshooting tickets
What They're Looking For.
Must Have
Degree in Computer Science, Proficiency in Python, Working knowledge of SQL, Familiarity with APIs, Experience with no-code/low-code tools
Nice to Have
Internship experience in SaaS, Internship experience in product operations, Internship experience in client-facing technical delivery, Leadership track record, Proficient in spoken and written Mandarin
What You'll Do.
Manage end-to-end merchant onboarding
Own solution delivery
Bridge commercial teams and product roadmap
Translate merchant pain points into product improvements
Own team knowledge base
Build tooling and automation infrastructure
team lead on live systems
Manage merchant onboarding from scoping to go-live
Serve as primary point of contact for merchant
Conduct post-go-live check-ins
Monitor solution adoption
Ensure successful project closeout
Provide hands-on training to merchant stakeholders
Liaise with internal teams
Maintain clear accountability for deliverables
Synthesize merchant feedback into product recommendations
Manage launch readiness for product enhancements
Develop testing plans
Document rollout readiness
Ensure clear go/no-go criteria
Maintain loyalty bug tracker
Monitor product stability
Flag issues independently
Conduct market intelligence research
Benchmark competitor pricing
Benchmark competitor feature maturity
Benchmark competitor customer profiles
Contribute documentation to internal knowledge base
Ensure team competencies are developed
Consolidate onboarding and troubleshooting tickets
Drive development of external-facing knowledge base
Research emerging tools
Improve team efficiency
Reduce manual reporting
Keep team current on product capabilities
Keep team current on solution updates
Identify repetitive operational workflows
Automate reporting tasks
Define team's support escalation structure
Define service standards
Contribute to Train-the-Trainer framework
Map loyalty-specific technical requirements
Map configuration benchmarks
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Internal sales teams; Product teams; Key account management teams; Technical teams
Communication Scope
Client-facing communication; Distil technical concepts
Process & Methodology
Project management, Manage multiple concurrent engagements, Clear ownership, Follow-through
Full Job Description
### About EPOS Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide — empowering Every Point Of Success in their business growth. With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world. ### Role Overview As a Technical Junior Project Manager on the EPOS Rewards team, you will manage end-to-end merchant onboarding and solution delivery — while holding genuine process ownership across product enablement, market intelligence, and team knowledge infrastructure. This is not a support role. You will bridge commercial teams and the product roadmap, translate real merchant pain points into product improvements, own the knowledge base that the entire team relies on, and build the tooling and automation infrastructure that enables the team to scale. You will work directly alongside the team lead on live systems, real merchant outcomes, and cross-functional stakeholders. ### Key Responsibilities **1) Client-Facing Project & Solution Delivery** * Own end-to-end merchant onboarding from initial scoping through to go-live and post-launch handover * Serve as the primary point of contact for merchant clients throughout the project lifecycle — managing timelines, expectations, and escalations * Conduct structured post-go-live check-ins to monitor solution adoption and ensure successful project closeout * Provide hands-on training to merchant stakeholders on solution usage, campaign management, and loyalty best practices * Liaise with internal sales, produc
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