Td Synnex
TechnicalITAMAnalyst(Hardware&Discovery)
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical ITAM Analyst (Hardware & Discovery) at Td Synnex. Skills: Flexera, Data Normalization, Discovery Health Monitoring, CMDB Alignment. Support day-to-day execution of IT Asset Management. Collect, maintain, and validate asset data”
What You'll Achieve.
Ensure accurate operational data; Support compliance; Support cost control; Support decision-making; Help Manager identify risks; Help Manager identify areas for improvement
Industry & Context.
Patience & Persistence to dig through complex data; Find root cause of technical discrepancy
What They're Looking For.
Must Have
2+ years of hands-on experience using Flexera One or FlexNet Manager (specifically the Hardware/ITAM modules), Ability to investigate why a device is missing from discovery tools (checking logs, network connectivity, or agent status), Proficient in Excel (lookups and pivots are your best friends) and basic SQL to pull and compare datasets from different sources, Experience in IT Asset Management, IT Operations, Service Desk, or IT Support roles, Hands-on experience maintaining asset inventories and operational records, Comfortable working with structured processes and standardized tools in a team environment
Nice to Have
Exposure to audits, license reviews, or compliance activities
What You'll Do.
Support day-to-day execution of IT Asset Management
and validate asset data
Identify risks and discrepancies
Ensure ITAM processes are followed consistently
Translate ITAM policies and processes into operational data
Identify and fix data discrepancies using Flexera
Ensure hardware models
and technical specifications are correctly categorized
Monitor health of Flexera agents and beacons
Identify 'blind spots' where hardware is not reporting
Restore visibility by working with local IT
Act as first point of contact for regional ITAM representatives
Provide technical guidance to regional ITAM representatives
Perform regular reconciliations between Flexera and ITSM
Ensure hardware lifecycle states are synchronized
Create technical reports on asset health
Create technical reports on hardware age
Create technical reports on discovery coverage
Assist in technical 'offboarding' of equipment
Ensure retired assets are properly decommissioned
Ensure data is wiped/verified according to policy
How You'll Work.
Team & Collaboration
Work with local IT to restore visibility; Act as the first point of contact for regional ITAM representatives; Provide them with technical guidance; Work with diverse teams across different time zones; Working with structured processes and standardized tools in a team environment
Communication Scope
Clarity in explaining technical process or data requirement
Full Job Description
**Role Purpose** The purpose of the ITAM Analyst role is to **support the day‑to‑day execution of IT Asset Management** by collecting, maintaining, and validating asset data, identifying risks and discrepancies, and ensuring that ITAM processes are followed consistently. The role translates defined ITAM policies and processes into **accurate operational data** that supports compliance, cost control, and decision‑making. **Key Responsibilities** * **Data Normalization & Remediation:** Use **Flexera** to identify and fix data discrepancies. You will ensure hardware models, serial numbers, and technical specifications are correctly categorized and mapped. * **Discovery Health Monitoring:** Monitor the health of Flexera agents and beacons across the global estate. Identify "blind spots" where hardware is not reporting and work with local IT to restore visibility. * **Regional Support:** Act as the first point of contact for regional ITAM representatives. Provide them with technical guidance on how to correctly update asset statuses and use the global toolset. * **CMDB Alignment:** Perform regular reconciliations between Flexera and our ITSM (EasyVista) to ensure hardware lifecycle states (e.g., _In Stock_ , _In Repair_ , _Retired_) are synchronized. * **Reporting & Dashboards:** Create technical reports on asset health, hardware age, and discovery coverage to help the Manager identify risks and areas for improvement. * **Hardware Lifecycle Support:** Assist in the technical "offboarding" of equipment, ensuring that retired assets are properly decommissioned in the system and data is wiped/verified according to policy. **Technical Profile** * **Flexera Experience:** 2+ years of hands-on experience using **Flexera One** or **FlexNet Manager** (specifically the Hardware/ITAM modules). * **Technical Troubleshooting:** Strong ability to investigate why a device is missing from discovery tools (checking logs, network connectivity, or agent status). * **Endpoint Tools Knowledg
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