Amazon.com Services LLC
Robotics
TechnicalInfrastructureProgramManager,RoboticsTechnicalServicesRetrofits
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“Technical Infrastructure Program Manager, Robotics Technical Services Retrofits at Amazon.com Services LLC. Skills: Retrofit execution, Program management, Hardware modification. Own retrofit program execution. Approve funding”
What You'll Achieve.
Completed on time; Completed to specification
Industry & Context.
Troubleshooting; Debugging; Resolve dependencies; Remove blockers
What They're Looking For.
Must Have
3+ years technical infrastructure management, Bachelor's degree in mechanical engineering, Bachelor's degree in electrical engineering, Equivalent engineering science degree, Analytical skills experience, Attention to detail experience, Effective communication abilities experience, Troubleshooting technical systems experience, Debugging technical systems experience
Nice to Have
Master's degree in mechanical engineering, Master's degree in electrical engineering, Master's degree in material science, Master's degree in physics, Equivalent Master's degree, Reading construction drawings, Interpreting construction specifications, Project Management Professional certification, Equivalent certification
What You'll Do.
Own retrofit program execution
Verify post-execution
Manage project schedules
Drive on-time completion
Ensure on-time material delivery
Coordinate vendor partners
Ensure quality execution standards
Maintain critical path alignment
Develop execution documentation
Maintain site-specific plans
Maintain quality check templates
Maintain post-installation criteria
Contribute to process improvement
Automate program management workflows
How You'll Work.
Team & Collaboration
Cross-functional sync; Product engineering; Supply chain; Field operations teams
Communication Scope
Report status; Report risks; Report escalations; Program health brief
Process & Methodology
Program management, Scheduling, Critical path mapping
Full Job Description
Are you energized by the challenge of executing complex hardware deployments across Amazon's robotics network? The RTS Process Engineering team is looking for a Technical Infrastructure Program Manager (TIPM) to drive retrofit execution across our fielded fleet of autonomous robotics systems. In this role, you will own the end-to-end delivery of hardware modification and firmware update programs across active fulfillment centers, ensuring safety-critical retrofits, supplier quality resolutions, and product upgrades are completed on time and to specification. You will manage programs from intake through site execution — coordinating material procurement, site scheduling, third-party vendor oversight, and post-installation verification. Your work directly protects the availability and safety of robotics systems that power Amazon's fulfillment network, making you a critical link between engineering teams who design improvements and the field teams who implement them at scale. Key job responsibilities - Own end-to-end execution of assigned retrofit programs: intake, funding approval, material procurement, site scheduling, vendor coordination, installation tracking, and post-execution verification - Manage retrofit project schedules across multiple active fulfillment centers, driving on-time completion rate and on-time material delivery to sites - Coordinate with third-party vendor partners to ensure quality execution standards are met consistently across all retrofit installations - Partner with product engineering, supply chain, and field operations teams to resolve dependencies, remove blockers, and maintain critical path alignment - Track and report program status, risks, and escalations to leadership using established metrics frameworks and reporting cadences - Develop and maintain retrofit execution documentation including site-specific plans, quality check templates, and post-installation verification criteria - Contribute to process improvement initiatives includ
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