Amazon Development Centre Canada ULC
Technology
TechnicalInfrastructureProgramManager,ITServices
Neural analysis suggests this role is
optimal for Manager candidates.
“Technical Infrastructure Program Manager, IT Services at Amazon Development Centre Canada ULC. Skills: Technical Program Management, Infrastructure Management, Stakeholder Management, IT Services Transition. Manage complex projects. Own complex projects”
What You'll Achieve.
Deliver right outcomes; Drive customer obsessed security; Transition critical IT Services; Align customer technical requirements; Align to business strategy; Meet success measures; Meet budget; Meet schedule; Meet quality; Determine right business outcomes; Achieve strategic goals; Ensure effective release; Maintain visibility; Maintain accountability
Industry & Context.
Analytical; Risk assessment; Issue resolution; Tradeoff analysis
Flexibility to travel, Work within global time zones
What They're Looking For.
Must Have
3+ years technical infrastructure management, 2+ years cross functional projects, 2+ Years Enterprise Level Infrastructure and AV Services, 2+ Years managing cross-functional Infrastructure and AV projects, Senior program and project management experience
Nice to Have
3+ years working with engineering teams, 5+ years project/program management, Leading design, automation, deployment, support, Experience with resource planning, Experience managing schedules, Experience reporting project status, Experience prioritizing tasks, Experience working in fast-paced organization, Experience working in highly cross-functional organization, Experience with information security, Experience with relational databases, Experience with cloud computing
What You'll Do.
Manage complex projects
Establish forward looking strategy
Gain support for implementation
Conduct pre-project requirement gathering
Conduct project approval
Oversee verification of strategic goals
Develop functional specifications
Develop project schedules
Work with stakeholders to identify resources
Assemble project teams
Assign responsibilities
Identify high-priority issues
Respond to high-priority issues
Balance business needs
Balance technical requirements
Balance security requirements
Communicate responsibilities
Lead transition of IT Services
Streamline transition of IT Services
Ensure changes are released
Establish feedback mechanisms
Build effective relationships
Publish accurate reports
Publish concise reports
Own identification of solutions
Own scoping of solutions
Own delivery strategy for solutions
Own projects with regional impact
Own initiatives with regional impact
Manage project schedules
Understand technical obstacles
Identify technical obstacles
Assess costs and benefits
Maintain financial reporting control
Communicate project status
Communicate program status
Review customer requests
Ensure required information is available
Collaborate with customers
Collaborate with stakeholder teams
Advocate of standards
Design Infrastructure installations
Design AV installations
Handle customer concerns
Ensure updates are concise
Ensure updates are informative
Work on cross collaboration projects
Provide Infrastructure expertise
How You'll Work.
Team & Collaboration
Cross-functional teams; Stakeholder engagement; Customer engagement
Communication Scope
Written communication; Verbal communication; Presentations; Reporting
Process & Methodology
Program management, Project management, Agile, Roadmap planning, Resource planning, Schedule management, Risk management, Reporting, Measurement, Multi-tasking, Influencing
Full Job Description
Are you interested in a challenge that will reward your unique blend of business and technology skills? Are you excited by the opportunity to be central in addressing significant business-impacting processes and products? Do you enjoy the challenge and ownership that comes from delivering large, cross-functional, IT projects? As a Technical Infrastructure Program Manager (TIPM) for IT Services, you will have the opportunity to play a pivotal role in the future of IT Services. As a Technical Infrastructure Program Manager, you will be the glue between stakeholders to ensure our customers receive the right outcomes that drive customer obsessed security. As a Technical Program Manager for the IT Services organization, you will facilitate the transition of critical IT Services used by our customers to an externalized network platform that has no reliance on a traditional private corporate style network. In this role you will be the primary point of contact for the assigned services to align customer technical requirements to the business strategy by working cross functionally in AWS. This role requires senior program and project management experience, as customer engagement, stakeholder management and effective communication is critical. This role requires you to have effective written and verbal skills as this program has director and VP level visibility. As a TPM you will ensure projects in the program are being scoped, planned, delivered and closed in line with the agreed success measures, budget, schedule and quality. This will require you to partner with service owners and operators to determine the right business outcomes. Roles and Responsibilities - Manage and own complex projects having enterprise wide impact. - Establish the forward looking strategy and gain support for implementation. - Conduct pre-project requirement gathering, scoping, project approval, planning, oversee delivery and verification of strategic goals. - Develop gap analysis, functional specif
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