TechnicalImplementationManager

📝 ABOUT THE ROLE As a Technical Implementation Manager, you’ll own the design, setup, and technical execution of client implementations, while also acting as a strategic liaison between Sales, Implementation, Customer Success, Support, and Product & Tech. You’ll conduct discovery, propose solutions, configure systems, deliver technical and non-technical training, and ensure the final implementation aligns with both client goals and internal architecture. In short: you’ll be part solutions expert, part technical configurator, part implementation lead. 📌 WHAT YOU'LL DO - Lead discovery sessions and stakeholder interviews to surface business requirements, integration needs, pain points, and success criteria. - Deliver product demos tailored to client use cases. Translate technical features into business value for non-technical stakeholders. - Design technically feasible, scalable solutions built on our product capabilities and integrations. Architect system setups, data flows, custom mapping, and API integrations - Act as the technical point of contact across the Sales → Implementation → CS handoff - Validate feasibility, scope integration, identify gaps early, and guide technical expectations. - Produce clear, detailed technical proposals, system design docs, integration blueprints, and handoff documentation to support both client and internal teams. - Perform system validation, verification, and QA before go-live. - Train internal (IMs, CS, Support) and client teams on system usage, integration flows, and configuration capabilities. - Build training materials, playbooks, and best practices. - Partner with Sales, Product, Engineering, Customer Success, and Support to align on deliverables and technical constraints. Serve as escalation lead for technical issues during implementation. - After go-live, monitor system performance, identify technical issues or optimization opportunities, and lead remediation or iteration efforts. 📝 ABOUT YOU - 2+ years of experience in