Roche
Healthcare
TechnicalImplementationManager(LabTransformationTeam)
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“Technical Implementation Manager (Lab Transformation Team) at Roche. Skills: Team Leadership, Operational Management, Technical Oversight. Lead technical solution team. Implement and install diagnostic systems”
What You'll Achieve.
Ensure every deployment is executed with precision; Minimal downtime; Maximum client satisfaction; Meet organizational objectives; Deliver exceptional results
Industry & Context.
Decision Making; Systems Thinking; Problem solving
Valid driving licence
What They're Looking For.
Must Have
Bachelor's degree in Business Administration, Management, Engineering, or related field, Proven experience in a people-management or team-lead role within an engineering environment, Proven experience managing a portfolio of projects with cross-functional teams of 10+ people, Demonstrated success in implementing new organisational processes or migrating teams to new project management methodologies, Valid driving licence
Nice to Have
MBA or Master's in Project Management highly preferred
What You'll Do.
Lead technical solution team
Implement and install diagnostic systems
and upskill field engineers
Conduct performance coaching
Provide real-time feedback
Manage resource allocation
Map technical expert deployments
Manage travel budgets
Manage expense budgets
Manage tool inventory
Ensure site readiness assessments
Audit installation logs
Audit validation protocols
Consolidate field data
Provide actionable insights
Liaise between teams and customers
Define leadership team strategy
Oversee project prioritisation
Serve as escalation point
How You'll Work.
Team & Collaboration
Act as primary liaison between project management, field teams and customers; Foster idea exchange; Gain buy-in for proposals; Make people feel heard; Encourage open discussions; Build diverse teams
Communication Scope
Open dialogue; Inspiring & Influencing; Communication
Process & Methodology
Managing a portfolio of projects, Migrating teams to new project management methodologies, Project prioritisation
Full Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position ****The Opportunity**** The Diagnostics Solution Implementation Manager leads a high-performing technical solution team to implement and install complex diagnostic systems. The mission is to bridge the gap between the plan and the reality of installation, ensuring every deployment is executed with precision, minimal downtime, and maximum client satisfaction. They are the guardian of the "first impression," transforming a sold contract into a functional, life-saving clinical tool. ****Key Responsibilities**** ****Team Leadership & Development**** * Recruit, mentor, and technically upskill a field engineering team to handle evolving diagnostic hardware and software middleware * Conduct performance coaching, including "ride-alongs" and technical audits to provide real-time feedback to engineers in clinical environments ****Operational Management**** * Act as the single point of contact for resource management on installation projects * Map out technical experts' deployments across multiple geographic territories based on site readiness and technician expertise * Monitor KPIs such as Mean Time to Install (MTTI), first-time-fix rates, and customer effort scores * Manage travel, expense budgets, and specialised tool inventory for the field team ****Technical & Compliance Oversight**** * Ensures site readiness assessments by reviewing facility blueprints, network requirements, and power specifications * Audit installation logs and validation protocols to ensure compliance with Quality Management Syst
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