Knox
Federal cloud
TechnicalImplementationManagerII-FedRAMP
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Implementation Manager II - FedRAMP at Knox. Skills: FedRAMP, NIST 800-53, SRE, NOC, SOC. Own customer onboarding lifecycle. Lead FedRAMP-aligned onboarding”
Industry & Context.
FedRAMP-authorized Federal cloud environment, compliance-driven deployments, highly regulated cloud environments, government cloud environments
What They're Looking For.
Must Have
3+ years of experience managing complex technical implementations in regulated or compliance-driven environments, Direct experience supporting or onboarding customers into FedRAMP-authorized, government, or highly regulated cloud environments, background working with or alongside SRE, NOC, or SOC teams, including familiarity with incident management, monitoring, and operational readiness, Proven ability to manage multi-threaded programs with customer-facing responsibilities and high operational stakes, Solid understanding of cloud platforms (AWS, Azure, or GCP) and production SaaS environments, Ability to translate compliance, security, and operational requirements into clear project plans and deliverables, Excellent communication skills, with the ability to engage executives, engineers, security teams, and compliance stakeholders, Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience
Nice to Have
Hands-on experience with FedRAMP Moderate or High environments and NIST 800-53 controls, Experience onboarding customers into 24x7 monitored environments supported by NOC/SOC/SRE teams, Familiarity with compliance frameworks such as SOC 2, HIPAA, or ISO 27001, Technical program management or project management certifications (PMP, CSM, etc.), Cloud certifications (AWS, Azure, or GCP), Understanding of infrastructure-as-code, DevOps, and reliability engineering concepts (conceptual knowledge preferred over hands-on execution), risk management instincts and the ability to operate calmly under tight timelines and regulatory pressure
What You'll Do.
Own customer onboarding lifecycle
Lead FedRAMP-aligned onboarding
Serve as primary coordinator
Drive onboarding meeting cadence
Manage multi-workstream project plans
Identify risks related to FedRAMP controls
Act as trusted technical advisor
Coordinate external stakeholders
Ensure onboarding artifacts are complete
Integrate customer environments into workflows
Validate customer alignment with SLAs
Support transitions to steady-state operations
Serve as connective tissue
How You'll Work.
Team & Collaboration
Align customer technical teams with Knox’s SRE, Security Operations, Compliance, and Engineering teams; Serve as the primary coordinator across Engineering, SRE, NOC, SOC, Security, and Compliance teams; Coordinate external stakeholders for technical deep dives; Ensure customer environments are fully integrated into Knox’s SRE, NOC, and SOC workflows; Support smooth transitions from onboarding to steady-state operations; Serve as the connective tissue between implementation, operations, and customer success
Communication Scope
Excellent communication skills; ability to engage executives, engineers, security teams, and compliance stakeholders
Process & Methodology
Manage detailed, multi-workstream project plans, Manage complex technical implementations, Manage multi-threaded programs
Full Job Description
The Role As a Technical Implementation Manager at Knox, you will play a critical role in onboarding and operationalizing customers into Knox’s FedRAMP-authorized Federal cloud environment. This role is purpose-built for professionals with deep experience guiding customers through compliance-driven deployments, particularly within FedRAMP, NIST 800-53, and 24x7 SRE, NOC, or SOC–backed operational environments. You will lead customers through the full onboarding lifecycle—from kickoff through production go-live—ensuring their environments meet FedRAMP security, operational, and reliability requirements. Acting as the central point of coordination, you will align customer technical teams with Knox’s SRE, Security Operations, Compliance, and Engineering teams, driving clarity across controls, runbooks, access models, monitoring, incident response, and steady-state operations. Key Responsibilities ● Own the end-to-end customer onboarding lifecycle for Federal customers, from professional services kickoff through production go-live and transition to steady-state operations. ● Lead FedRAMP-aligned onboarding engagements, ensuring customer environments meet security, compliance, monitoring, incident response, and operational readiness requirements. ● Serve as the primary coordinator across Engineering, SRE, NOC, SOC, Security, and Compliance teams during customer onboarding. ● Drive onboarding meeting cadence with a clear, compliance-aware agenda—ensuring alignment, decision-making, and accountability. ● Manage detailed, multi-workstream project plans covering security controls, system integrations, access models, logging, monitoring, alerting, and incident response readiness. ● Proactively identify risks related to FedRAMP controls, operational gaps, or service readiness, escalating issues and driving mitigation plans. ● Act as a trusted technical and operational advisor to customers, helping them understand Knox’s Federal operating model, shared responsibility boundaries,
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