Flywire
Payments
TechnicalImplementationManagerII
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Implementation Manager II at Flywire. Skills: Technical Implementation, Client Management, Project Management, Technical Consultation, Integrations. carry out integration and implementation activities that bring value to our clients and partners. support our EU Sales and Relationship Management teams to ensure onboarding excellence”
What You'll Achieve.
onboarding excellence; successful execution
Industry & Context.
Troubleshoot and resolve Integration issues
What They're Looking For.
Must Have
Fluent in English & Spanish, 4+ years of Technical Support, Consulting, Implementation, Professional Services or equivalent, Know how of Integrations and understanding of different project methodologies, Exceptional client-facing and internal communication skills, both written and oral, Experience of implementing and configuring software (payment software preferred), Familiarity with using APIs or JavaScript libraries
Nice to Have
German or Italian speaking is a bonus, Knowledge of Higher Education or ERP systems such as Ellucian, StarRez, Universitas XXI, Sigma, Oracle PeopleSoft, Datev, Aimaira, Auriga or Salesforce, Experience with Fintech, Technology or Consulting companies, Experience in Higher Education such as Business Office, Cashiering, Financial Aid, Reconciliation processes of higher education, Knowledge of programming languages such JavaScript, Liquid, Java, SQL, Python etc.
What You'll Do.
carry out integration and implementation activities that bring value to our clients and partners
support our EU Sales and Relationship Management teams to ensure onboarding excellence
guide clients through the Discovery
Testing and Go live stages for clients implementing Flywire products
Consult clients on how to implement Flywire’s platform products including APIs
Payment Checkouts and Recurring Payments solutions
Provide post-implementation support on Zendesk
Ensure a smooth customer experience by matching the products and Integrations to client needs
Develop & maintain product documentation with Product teams
providing internal knowledge transfer
Contribute to the product vision by relaying client feedback and pain points to Product teams
Troubleshoot and resolve Integration issues by providing technical support for clients
How You'll Work.
Team & Collaboration
support our EU Sales and Relationship Management teams; Develop & maintain product documentation with Product teams, providing internal knowledge transfer; Contribute to the product vision by relaying client feedback and pain points to Product teams; Work with brilliant people that will keep you on your toes; Dynamic & Global Team; collaborating virtually for years
Communication Scope
client-facing and internal communication skills, both written and oral
Process & Methodology
project management, project methodologies, leading multiple client implementation projects ensuring they have successful execution, Discovery, Portal configuration, Integration, Testing and Go live stages
Full Job Description
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started! With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity Flywire is seeking a self-motivated Technical Implementation Manager to carry out integration and implementation activities that bring value to our clients and partners. This individual will support our EU Sales and Relationship Management teams to ensure onboarding excellence. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team. Key Responsibilities As a subject matter expert in Flywire Integrations the Technical Implementation Manager will guide clients through the Discovery, Portal configuration, Integration, Testing and Go live stages for clients implementing Flywire products. * Consult clients on how to implement Flywire’s platform products including APIs, Payment Checkouts and Recurring Payments
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