MSX International
technology-enabled business process outsourcing
TechnicalHelpdeskEngineer
“Technical Helpdesk Engineer at MSX International. Skills: Technical Support, Customer Service, Communication. Accept incoming enquiries. Provide guidance and technical instruction”
What You'll Achieve.
Maintain an acceptable level of quality and response rate
Industry & Context.
Confident in technical concern resolution; Logical thought
Prepared to travel if required for up to one week at a time
What They're Looking For.
Must Have
Dealer Technician with workshop experience, Must be prepared to travel if required for up to one week at a time as requested by Project Management, Confident in technical concern resolution, Logical thought also acquisitive and capable of non-leading questioning, Good communication skills both verbal and written, Computer literate, Polite and courteous customer service skills, Adaptable and flexible approach to work, Good inter-personal and assertive nature are also necessary, Able to work with minimal supervision
Nice to Have
Customer service experience would be an advantage however not essential, high voltage IMI level 3 would be advantageous (but not essential)
What You'll Do.
Accept incoming enquiries
Provide guidance and technical instruction
Record data into computer system
Maintain quality and response rate
Write and circulate data
Liaise with Dealer personnel
Liaise with Team Leader
How You'll Work.
Team & Collaboration
Liaise with Dealer / personnel staff at all levels; Liaise with Team Leader / Project Management on Vehicle Case Histories, trends and analysis
Communication Scope
Good communication skills both verbal and written; Polite and courteous customer service skills; Good inter-personal and assertive nature
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