MSX International
technology-enabled business process outsourcing
TechnicalHelpdeskEngineer
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“Technical Helpdesk Engineer at MSX International. Skills: Technical support, Diagnostic support, Customer service. Provide first class technical and diagnostic support. Accept incoming enquiries from Authorised Repairers”
What You'll Achieve.
Maintain an acceptable level of quality and response rate
Industry & Context.
Confident in technical concern resolution; Logical thought
Prepared to travel if required for up to one week at a time
What They're Looking For.
Must Have
Dealer Technician with workshop experience, Must be prepared to travel if required for up to one week at a time as requested by Project Management, Confident in technical concern resolution, Logical thought also acquisitive and capable of non-leading questioning, Good communication skills both verbal and written, Computer literate, Polite and courteous customer service skills, Adaptable and flexible approach to work, Good inter-personal and assertive nature are also necessary, Able to work with minimal supervision
Nice to Have
Customer service experience would be an advantage however not essential, high voltage IMI level 3 would be advantageous (but not essential)
What You'll Do.
Provide first class technical and diagnostic support
Accept incoming enquiries from Authorised Repairers
Provide guidance and technical instruction
Record data into a computer system
Maintain an acceptable level of quality
Write and circulate data
Liaise with Dealer / personnel staff
Liaise with Team Leader / Project Management
How You'll Work.
Team & Collaboration
Liaise with Dealer / personnel staff at all levels; Liaise with Team Leader / Project Management on Vehicle Case Histories, trends and analysis
Communication Scope
Good communication skills both verbal and written; Assertive nature
Full Job Description
MSX International (MSX) is a leading technology-enabled business process outsourcing company supporting vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans across our five pillars: * Warranty & Technical * Parts & Service * Channel Management * Customer Engagement * Fleet & Mobility Building trust since 1931, our proven track record means that we now partner with almost every vehicle manufacturer on the market. As a Vehicle Technical Support Advisor with the MSXI Global group, you will have the opportunity to provide first class technical and diagnostic support to various users, including Ford approved repairers, independent operators and Ford Customer Agents. This role will require an automotive professional with a technical background with the ability to listen and communicate technical advice to the customer. The Vehicle Technical Support Advisor position has many benefits to offer the correct applicant; opportunities to learn from experienced peers, competitive rate of pay etc ## Qualifications * Dealer Technician with workshop experience * Would suit a newly qualified technician that is keen to develop their skills, or someone that wants to retain their technical knowledge but leave a workshop environment. * Technical further education at suitable grades. For example, City and Guilds or NVQ L3, also high voltage IMI level 3 would be advantageous (but not essential). * Customer service experience would be an advantage however not essential * Must be prepared to travel if required for up to one week at a time as requested by Project Management Competencies and Skills Required * Confident in technical concern resolution * Logical thought processes; also acquisitive and capable of non-leading questioning * Good communication skills both verbal and written * Computer literate * Polite and courteous customer service skills * Adaptable and flexible a
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