MSX International
Automotive
TechnicalhelpdeskAgent-Spanishspeaker
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“Technical helpdesk Agent - Spanish speaker at MSX International. Provide expert assistance in diagnosis. Support dealer network with quick solution finding”
Industry & Context.
quick solution finding; technical concern resolution
What They're Looking For.
Must Have
Fluent in Spanish and English, Very good verbal and written communication skills, Ability to work on own initiative, integrity, credibility, organizational and time management skills, business acumen, customer focus
Nice to Have
Proven automotive experience, Aftersales retail experience, Confident in technical concern resolution, Confident in warranty procedures, other languages as a plus, Experience with a high-performing, collaborative, constructive peer group, high attention to detail, flexible and proactive personality
What You'll Do.
Provide expert assistance in diagnosis
Support dealer network with quick solution finding
Work closely with technicians
Support dealerships with parts advice
Act as an interface between manufacturer and dealers
How You'll Work.
Communication Scope
Very good verbal and written communication skills
Full Job Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. In your role as Technical Support Agent for an international premium automobile manufacturer: * you will provide expert assistance in the diagnosis of complex issues related to parts and support the dealer network with quick solution finding of technical product issues. * You will work closely with the technicians of the respective workshops and dealerships and support them with parts advice via specified communication channels. * With your practical workshop experience, you will not only support the dealerships with parts related support for the entire product range, but also act as an interface between the manufacturer and the dealers. What we offer * Ability to equally accommodate working from home office or remote location based on geographical availability * Opportunity to work with one of the biggest automotive brand * Regular training and access to global career opportunities/career progression. * A professional but relaxed working environment, as part of a welcoming and diverse team. ## Qualifications Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes: * Proven autom
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