MSX International
Automotive
TechnicalHelpdeskAgent
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“Technical Helpdesk Agent at MSX International. Skills: Technical Support, Diagnostics, Customer Service. Support dealer network to solve technical problems. Support complex, technical problem-solving in diagnostics”
What You'll Achieve.
Maintain highest standards of customer satisfaction; Maintain operational efficiency
Industry & Context.
Solution-oriented approach; Problem-solving
Valid Category driving license
What They're Looking For.
Must Have
Technical education (secondary or higher, including ongoing studies) in automotive engineering, electromechanics, mechatronics, or related fields, Minimum 2-3 years of hands-on experience in a workshop or dealership environment, Understanding of commercial and heavy-duty vehicle systems, Fluency in German and English (spoken and written), Diagnostic mindset with a proactive, solution-oriented approach, Ability to work independently under pressure while managing multiple tasks, Interpersonal and organizational skills, At least 2S or preferably 3S qualified in very well trained in high voltage, Valid Category driving license, Proficiency in MS Excel
Nice to Have
Familiarity with alternative fuel technologies (e.g., CNG, LNG, electric)
What You'll Do.
Support dealer network to solve technical problems
technical problem-solving in diagnostics
Support repair instructions through predefined communication channels
Develop and find out solutions
Act as contact between manufacturer and dealers
How You'll Work.
Team & Collaboration
Close cooperation with technicians of the workshops and trades; Cross-market collaboration
Communication Scope
Fluency in German and English (spoken and written)
Full Job Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. We are currently seeking an Technical Helpdesk Specialist to join our customer's technical team in Budapest. This role plays a key part in supporting service operations across Poland, Ukraine, and the Baltic region, with a strong focus on analyzing and resolving technical issues related to commercial vehicles. By ensuring swift and accurate diagnostics, you’ll help maintain the highest standards of customer satisfaction and operational efficiency. What you will be doing as an Automotive Technical Helpdesk Specialist: * Supporting the dealer network to solve technical problems related. (Supporting complex, technical problem-solving in diagnostics.) * Close cooperation with the technicians of the workshops and trades, - support of repair instructions through predefined communication channels. * Develop and find out solutions due to the product palette of the brand and having some experience in the workshop area. * Have contact between the manufacturer and the dealers What we offer: * A chance to work with a global automotive leader. * Structured onboarding and ongoing technical training. * Competitive salary and benefits package. * Career development opportunities through global MSX programs. * A collaborative, inclusive, and forward-thinking team culture. ## Qualifications * Technical education (secondary or higher, including ongoing studies) in automotiv
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