BEUMER Group
intralogistics, conveying, loading, palletising, packaging, sortation and distribution technology, mining, minerals processing, bulk material handling
TechnicalFieldServiceTechnician
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Field Service Technician at BEUMER Group. Skills: commissioning of automated electro-mechanical and control systems, troubleshooting of electro-mechanical and automated control systems, lifecycle support of electro-mechanical and automated control systems, technical support for legacy and new installations, on-site commissioning, system integration, post-installation service, system reliability, customer satisfaction. commissioning of electro-mechanical and automated control systems. t”
What You'll Achieve.
high system reliability; customer satisfaction
Industry & Context.
troubleshooting; diagnose, analyze, and resolve complex mechanical, electrical, and control system issues; fault resolution; root cause analysis (RCA); develop corrective and preventive actions
Ability and willingness to travel 50–80%, primarily within North America, occasional international travel
What They're Looking For.
Must Have
5+ years of field service, commissioning, or technical support experience within mining, minerals processing, bulk material handling, or heavy industrial equipment environments, knowledge of electro-mechanical and electrical systems, Proven ability to read and interpret schematics, wiring diagrams, and control documentation, Hands-on experience commissioning, programming, and troubleshooting automated industrial control systems, Excellent customer-facing communication, coordination, and technical leadership skills, Ability and willingness to travel 50–80%, primarily within North occasional international travel, Experience using service management systems and coordinating engineering service activities, knowledge of industrial safety standards and best practices in mining environments, Experience collaborating with multinational teams and European-based engineering or support organizations
Nice to Have
Technical diploma, associate degree, or equivalent practical experience in electrical, controls, or industrial engineering disciplines
What You'll Do.
commissioning of electro-mechanical and automated control systems
troubleshooting of electro-mechanical and automated control systems
lifecycle support of electro-mechanical and automated control systems
technical support for legacy and new installations
leading on-site commissioning
post-installation service
ensuring high system reliability
ensuring customer satisfaction
monitoring the performance of the material handling system
providing advanced on-site and remote support
and resolving complex mechanical
and control system issues
interpreting and applying mechanical systems schematics
and control documentation
supporting PLC communications
and control system integration
coordinating spare parts identification
engineering selection
utilizing service management systems to document
and resolve service and commissioning cases
supporting warranty claims
conducting root cause analysis (RCA)
developing corrective and preventive actions
planning and coordinating on-site service visits
preventive maintenance
providing technical guidance and escalation support to hotline engineers and field technicians
communicating commissioning and service activities through daily
and project-based engineering reports
contributing to the development of service strategies
engineering standards
and technical documentation
identifying and supporting after-sales opportunities
How You'll Work.
Team & Collaboration
collaboration with Project Managers and customer engineering teams; acting as the technical interface between customers, Project Management, Engineering, Controls, and multinational support teams; collaboration with engineering and product teams; collaboration with multinational teams; collaboration with European-based engineering or support organizations
Communication Scope
customer-facing communication; communication of commissioning and service activities through daily, weekly, and project-based engineering reports
Process & Methodology
coordination of Site Acceptance Tests (SAT), planning and coordinating on-site service visits, coordinating engineering service activities
Full Job Description
BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are pd of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! Customer-facing Field Service Technician is responsible for commissioning, troubleshooting, and lifecycle support of electro-mechanical and automated control systems within the mining, minerals processing, and bulk material handling industries. Provides technical support for both legacy and new installations across North America, leading on-site commissioning, system integration, and post-installation service while ensuring high system reliability and customer satisfaction. Key Responsibilities: * Serve as the primary Field Service technical authority for customers in mining and mineral processing operations, delivering commissioning, troubleshooting, and post-installation engineering support * Commission automated electro-mechanical and control systems for new and modified mining equipment in a timely, professional, and safety-compliant manner * Lead the execution, and documentation of Site Acceptance Tests (SAT) in collaboration with Project Managers and customer engineering teams * Monitor the performance of the material handling system. * Provide advanced on-site and remote support via phone, email, and secure remote access tools * Diagnose, analyze, and resolve complex mechanical, electrical, and control system issues in heavy industrial environments * Interpret and apply mechanical systems schematics, wiring diagrams, circuit diagrams, and control documentation to support accurate system installation and fault resolution * Support PLC communications, industrial networks, and control system integration during commissioning and troub
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