BEUMER Group
intralogistics
TechnicalFieldServiceTechnician
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Field Service Technician at BEUMER Group. Skills: commissioning, troubleshooting, electro-mechanical systems, automated control systems, industrial PLCs. commissioning. troubleshooting”
Industry & Context.
troubleshooting; diagnose; analyze; resolve complex mechanical, electrical, and control system issues; root cause analysis (RCA)
Ability and willingness to travel 50–80%, primarily within North occasional international travel
What They're Looking For.
Must Have
5+ years of field service, commissioning, or technical support experience within mining, minerals processing, bulk material handling, or heavy industrial equipment environments, knowledge of electro-mechanical and electrical systems, Proven ability to read and interpret schematics, wiring diagrams, and control documentation, Hands-on experience commissioning, programming, and troubleshooting automated industrial control systems, Excellent customer-facing communication, coordination, and technical leadership skills, Ability and willingness to travel 50–80%, primarily within North occasional international travel, Experience using service management systems and coordinating engineering service activities, Technical diploma, associate degree, or equivalent practical experience in electrical, controls, or industrial engineering disciplines, knowledge of industrial safety standards and best practices in mining environments, Experience collaborating with multinational teams and European-based engineering or support organizations
What You'll Do.
lifecycle support of electro-mechanical and automated control systems
Provides technical support for both legacy and new installations
leading on-site commissioning
and post-installation service
Serve as the primary Field Service technical authority for customers
delivering commissioning
and post-installation engineering support
Commission automated electro-mechanical and control systems for new and modified mining equipment
Monitor the performance of the material handling system
Provide advanced on-site and remote support
and resolve complex mechanical
and control system issues
Interpret and apply mechanical systems schematics
and control documentation
Support PLC communications
and control system integration
Coordinate spare parts identification
engineering selection
Utilize service management systems to document
and resolve service and commissioning cases
Support warranty claims
Conduct root cause analysis and develop corrective and preventive actions
Plan and coordinate on-site service visits
preventive maintenance
Provide technical guidance and escalation support to hotline engineers and field technicians
Communicate commissioning and service activities through daily
and project-based engineering reports
Contribute to the development of service strategies
engineering standards
and technical documentation
Identify and support after-sales opportunities
How You'll Work.
Team & Collaboration
Act as the technical interface between customers, Project Management, Engineering, Controls, and multinational support teams; Lead the execution, and documentation of Site Acceptance Tests (SAT) in collaboration with Project Managers and customer engineering teams; develop corrective and preventive actions in collaboration with engineering and product teams; Build and maintain professional relationships with customers, project stakeholders, and multinational engineering teams; Experience collaborating with multinational teams and European-based engineering or support organizations
Communication Scope
Excellent customer-facing communication; Communicate commissioning and service activities through daily, weekly, and project-based engineering reports
Process & Methodology
Site Acceptance Tests (SAT) execution, Plan and coordinate on-site service visits, preventive maintenance, emergency response, and system upgrades
Full Job Description
BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are pd of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! Customer-facing Field Service Technician is responsible for commissioning, troubleshooting, and lifecycle support of electro-mechanical and automated control systems within the mining, minerals processing, and bulk material handling industries. Provides technical support for both legacy and new installations across North America, leading on-site commissioning, system integration, and post-installation service while ensuring high system reliability and customer satisfaction. Key Responsibilities: * Serve as the primary Field Service technical authority for customers in mining and mineral processing operations, delivering commissioning, troubleshooting, and post-installation engineering support * Commission automated electro-mechanical and control systems for new and modified mining equipment in a timely, professional, and safety-compliant manner * Lead the execution, and documentation of Site Acceptance Tests (SAT) in collaboration with Project Managers and customer engineering teams * Monitor the performance of the material handling system. * Provide advanced on-site and remote support via phone, email, and secure remote access tools * Diagnose, analyze, and resolve complex mechanical, electrical, and control system issues in heavy industrial environments * Interpret and apply mechanical systems schematics, wiring diagrams, circuit diagrams, and control documentation to support accurate system installation and fault resolution * Support PLC communications, industrial networks, and control system integration during commissioning and troub
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