Baxter
Healthcare
TechnicalFieldServiceSupervisor(PolandandCzechRepublic)
“Technical Field Service Supervisor (Poland and Czech Republic) at Baxter. Skills: Field service leadership, Service operations management, Quality and compliance, Team development. Lead and develop service teams. Oversee performance management”
What You'll Achieve.
Deliver high-quality service; Deliver compliant service; Deliver economically efficient service; Drive exceptional customer satisfaction; Ensure strict adherence; Ensure optimal service coverage; Ensure optimal efficiency; Enhance operational efficiency
Industry & Context.
Troubleshooting; Complex technical challenges
What They're Looking For.
Must Have
5+ years experience, Leadership experience, Technical guidance experience, Service process adherence, Regulatory requirements adherence, Service performance monitoring, Quality requirements adherence, Audit preparation, Cross-functional collaboration, Customer escalation management, Process improvement initiatives, Team training needs assessment, Device performance feedback, Budget planning contribution
Nice to Have
Six Sigma experience, Lean principles experience
What You'll Do.
Lead and develop service teams
Oversee performance management
Oversee disciplinary responsibilities
Define strategic direction
Execute strategic direction
Manage workforce planning
Forecast personnel needs
Drive performance management cycle
Set individual target agreements
Conduct performance evaluations
Create qualification plans
Create development plans
Reinforce customer orientation
Reinforce workplace safety
Reinforce technical quality standards
Cultivate work environment
Direct daily technical operations
Prioritize service tickets
Provide technical guidance
Ensure timely execution
Ensure high-quality execution
Execute new installations
Execute preventative maintenance
Execute complex troubleshooting
Execute safety-relevant testing
Enforce service processes
Enforce documentation standards
Enforce regulatory requirements
Report on service KPIs
Own quality requirements implementation
Guarantee quality requirements adherence
Coordinate quality audits
Execute quality audits
Follow-up on quality audits
Drive process optimization
Collaborate with stakeholders
Oversee documentation accuracy
Analyze service KPIs rigorously
Report on service KPIs formally
Foster collaborative relationships
Serve as expert advisor
Provide guidance on strategies
Provide guidance on challenges
Represent Field Service department
Manage customer escalations
Resolve customer escalations
Ensure representation in meetings
Ensure participation in meetings
Drive strategic alignment
Lead improvement initiatives
Champion improvement initiatives
Identify training needs
Assess training needs
Initiate development measures
Oversee development measures
Initiate training programs
Oversee training programs
Synthesize feedback on issues
Communicate feedback on issues
Participate in service projects
Participate in tool rollouts
Support technical launch
Contribute to budget planning
How You'll Work.
Team & Collaboration
Cross-functional teams; Adjacent departments; Cross-departmental meetings; Strategic projects
Communication Scope
Expert advisor; Feedback communication
Process & Methodology
Process improvement
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