VIAVI Solutions
telecommunications
TechnicalEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Engineer at VIAVI Solutions. Skills: HFC networks, RF Spectrum Analyzer, Linux, ethernet networking. Provide product support. Deliver product training”
What You'll Achieve.
ensure highest operational efficiency; exceed their internal organization objectives; improve product reliability and serviceability; see problems through to resolution; Ensure proper recording and closure of all issues
Industry & Context.
solve complex technical challenges; troubleshoot complex issues; Take ownership of customer issues; Research, diagnose, troubleshoot, and identify solutions; escalation of unresolved issues; critical thinking; problem-solving skills
Willingness to travel occasionally 10%
What They're Looking For.
Must Have
Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, Computer Science (and/or related area), or an equivalent combination of technical education and experience., Familiar with HFC (Hybrid Fiber Coax) networks, Understanding both headend and field troubleshooting, Analog and digital RF broadcast signals, DOCSIS 3.0 and 3.1, QAM, OFDM, OFDM-A, Return path troubleshooting, Complete understanding of using a RF Spectrum Analyzer, and other signal analysis technologies is a must, background of Linux operating system is a must, background of ethernet networking is a must, Solid experience in problem analysis and resolution of software problems., Experience in customer-facing work and delivery of services., Effective written, oral, and presentation skills., Demonstrated teamwork, planning, and organizational skills., Ability to interact with a wide range of people and enjoy external customer interaction.
Nice to Have
Familiarity with Kubernetes and Docker based applications is a plus, Familiarity with scripting languages and/or programming languages is a plus.
What You'll Do.
Provide product support
Deliver product training
Develop customer-facing documentation
Advise customers regarding product use
Address specific user issues
Communicate customer needs
Identify key use cases
Work with customers to troubleshoot
Implement enhancements
Take ownership of customer issues
Follow standard procedures
Provide prompt feedback
Ensure proper recording
Prepare accurate reports
Participate as Service Planner
Develop and implement service plans
How You'll Work.
Team & Collaboration
partner with VIAVI Sales; Product Line Management; Services; internal commercial teams; Work closely with other groups; R&D; manufacturing; internal teams
Communication Scope
Effective written, oral, and presentation skills; Communicate customer needs; Provide prompt and accurate feedback to customers; Prepare accurate and timely reports
Process & Methodology
planning, organizational skills, developing and implementing service plans
Full Job Description
**Summary:** VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers. **Duties & Responsibilities: ** **Position:** In this role, you will support our vast array of customers globally who are part of our Fiber Access Solutions business unit. You will begin by developing a working knowledge of VIAVI’s Fiber Access Solutions products and their performance management applications. As you attain in-depth technical knowledge of these products, you will also partner with VIAVI Sales, Product Line Management, Services, and other internal commercial teams, to enable our customers to grow, ensure highest operational efficiency and exceed their internal organization objectives. **Job Description:** The Technical Engineer 2 at Viavi Solutions Inc. will contribute to the design, development, and support of cutting-edge telecommunications and network testing solutions. This role involves applying engineering principles to solve complex technical challenges, ensuring product quality and customer satisfaction. **Duties and Responsibilities:** * Provide product support and professional services of VIAVI’s Fiber Access Solutions family of products * Deliver product and advance maintenance training to customers * Develop customer-facing documentation such as Training documentation and Method of Procedures (MoP) documentation. * Adv
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