Irth Solutions
software product
TechnicalEngagementManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Engagement Manager at Irth Solutions. Skills: end-to-end delivery of the software resolution implementation process, customize and install software systems, translate business needs into requirements, demonstrate how purchased software systems work, configuration, training, troubleshooting, ongoing support, Subject Matter Expert for assigned Projects. end-to-end delivery of the software resolution implementation process and key deliverables for clients. customize and install software s”
What You'll Achieve.
Complete projects within expected KPI’s - on time and on budget; ensure that the software solution meets the client's needs and complies with all relevant regulations; secure sign-off of new features
Industry & Context.
independent decision-making; problem-solving skills; proactive approach to problem-solving; Ability to identify areas for improvement
Willing to work during US Eastern time every day
What They're Looking For.
Must Have
3 years of relevant experience, or 5-7 years’ experience in lieu of a degree, Direct customer-facing and implementation delivery experience, Ability to quickly learn new concepts and technologies and convert them into customer solutions, Ability to rely on experience and judgment to plan and accomplish goals, Willing to work during US Eastern time every day
What You'll Do.
end-to-end delivery of the software resolution implementation process and key deliverables for clients
customize and install software systems
understand the client’s business and translate business needs into requirements
demonstrate how purchased software systems work
answer questions relating to implementation
ongoing support to ensure that the software solution meets the client's needs and complies with all relevant regulations
Complete projects within expected KPI’s - on time and on budget
Meeting with clients following the sale of software packages to collect data and other information required to customize software systems
Assist clients through business-requirements sessions to evaluate and determine priorities and feasibility and then guide clients to optimal solutions
Lead clients through system configurations using a Train the Trainer approach to create Irth software subject matter experts within the client team
Take client’s “as-is” Business processes and formulate the “to-be” process within our product(s)
Identify gaps and new features as necessary
Assist with documenting requirements in the form of statements of work
process flow diagrams
Utilize the company’s systems to track and maintain accurate project status and time entry
Coordinating client enhancements with internal Irth teams on upcoming sprints
Working with internal Irth teams to establish ETA for planned development projects and manage impacted stakeholders through execution
including movements on ETA and rationale
Take an active role in working with development team(s) to ensure defined user stories are reflected in their technical design as projects are broken down into development sprints
Customizing software systems based on clients’ individual needs and specifications
Serve as the Subject Matter Expert for assigned Projects
Utilize underwriting and product knowledge to support the review for content accuracy and intent
Participate in detailed system and business process ensures enhancements and solutions positively contribute to
and do not conflict with overarching product(s) strategy
Assist with process flow and project documentation
and system configuration documentation
Coordinating user acceptance testing to secure sign-off of new features
Performs other duties as assigned by an appropriate administrator or their representative
Assist in managing overall customer relationship and satisfaction during all phases of the implementation
How You'll Work.
Team & Collaboration
Work with PM to plan, lead, organize, and control multiple project initiatives through regular meetings, project status reports and maintaining great relationships; Maintain close working relationships and communication cadence with matching technical team members and leads; Take an active role in working with development team(s) to ensure defined user stories are reflected in their technical design as projects are broken down into development sprints; work independently as well as part of a team
Communication Scope
excellent communication skills; Excellent written and verbal communication skills; Excellent oral and written communication skills
Process & Methodology
Complete projects within expected KPI’s - on time and on budget, plan, lead, organize, and control multiple project initiatives, project status reports, managing overall customer relationship and satisfaction during all phases of the implementation
Full Job Description
Company Summary Irth Solutions is a software product company building cutting-edge technology platforms that continuously set industry benchmarks. With a strong product culture, collaborative environment, and high growth potential, Irth offers an exciting opportunity to work on modern, enterprise-scale data platforms. Job Summary Join Irth to lead SaaS implementations that keep operators safe and communities connected to critical infrastructure. The Technical Engagement Manager is responsible for the end-to-end delivery of the software resolution implementation process and key deliverables for clients. They will work Irth clients to customize and install software systems. In this role, you will understand the client’s business and translate business needs into requirements, demonstrate how purchased software systems work, and answer questions relating to implementation. This role is responsible for configuration, training, troubleshooting, and ongoing support to ensure that the software solution meets the client's needs and complies with all relevant regulations. The ideal candidate will be a strong individual contributor with an ability to influence decision-makers and juggle various priorities at any given time. They will possess excellent communication skills, a keen attention to detail, and the ability to work independently as well as part of a team. This is a critical role that requires a proactive approach to problem-solving. **Requirements** What You’ll Do * Complete projects within expected KPI’s - on time and on budget. * Meeting with clients following the sale of software packages to collect data and other information required to customize software systems. * Assist clients through business-requirements sessions to evaluate and determine priorities and feasibility and then guide clients to optimal solutions. * Lead clients through system configurations using a Train the Trainer approach to create Irth software subject matter experts within the client team.
Applying for this Technical Engagement Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Irth Solutions?
Real rants from real employees. Read before you apply.