Irth Solutions
SaaS
TechnicalEngagementManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Engagement Manager at Irth Solutions. Skills: SaaS implementation, Client engagement, Software delivery. Lead SaaS implementations. Manage end-to-end delivery”
What You'll Achieve.
Complete projects on time; Complete projects on budget
Industry & Context.
Problem-solving; Troubleshooting
What They're Looking For.
Must Have
3 years of relevant experience, Direct customer-facing experience, Implementation delivery experience, Ability to specify technical changes, Independent decision-making skills, Organizational skills, Planning skills, Problem-solving skills, Technical acumen, Understanding of software development practice, Ability to identify areas for improvement, Commercial acumen, Written communication skills, Verbal communication skills, Ability to learn new concepts, Ability to convert concepts to solutions, Ability to motivate, Ability to maintain effective working relationships, Ability to rely on experience and judgment, Willing to work during US Eastern time
Nice to Have
5-7 years' experience in lieu of a degree, Master's degree
What You'll Do.
Lead SaaS implementations
Manage end-to-end delivery
Customize software systems
Install software systems
Understand client business
Translate business needs
Demonstrate software systems
Answer implementation questions
Configure software solutions
Provide ongoing support
Complete projects within KPIs
Collect data for customization
Assist clients through requirements sessions
Determine feasibility
Guide clients to solutions
Lead clients through configurations
Create subject matter experts
Formulate 'to-be' processes
Identify new features
Document requirements
Plan multiple initiatives
Organize multiple initiatives
Control multiple initiatives
Maintain project status
Coordinate client enhancements
Establish ETA for development
Manage impacted stakeholders
Ensure user stories reflected
Serve as Subject Matter Expert
Support review for accuracy
Participate in system process
Coordinate user acceptance testing
Manage customer relationship
Manage customer satisfaction
How You'll Work.
Team & Collaboration
Internal Irth teams; Technical team members; Development team(s)
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project status reports, Project initiatives
Full Job Description
**Company Summary ** Irth Solutions is a software product company building cutting-edge technology platforms that continuously set industry benchmarks. With a strong product culture, collaborative environment, and high growth potential, Irth offers an exciting opportunity to work on modern, enterprise-scale data platforms. **Job Summary ** Join Irth to lead SaaS implementations that keep operators safe and communities connected to critical infrastructure. The Technical Engagement Manager is responsible for the end-to-end delivery of the software resolution implementation process and key deliverables for clients. They will work Irth clients to customize and install software systems. In this role, you will understand the client’s business and translate business needs into requirements, demonstrate how purchased software systems work, and answer questions relating to implementation. This role is responsible for configuration, training, troubleshooting, and ongoing support to ensure that the software solution meets the client's needs and complies with all relevant regulations. The ideal candidate will be a strong individual contributor with an ability to influence decision-makers and juggle various priorities at any given time. They will possess excellent communication skills, a keen attention to detail, and the ability to work independently as well as part of a team. This is a critical role that requires a proactive approach to problem-solving. **Requirements** What You’ll Do * Complete projects within expected KPI’s - on time and on budget. * Meeting with clients following the sale of software packages to collect data and other information required to customize software systems. * Assist clients through business-requirements sessions to evaluate and determine priorities and feasibility and then guide clients to optimal solutions. * Lead clients through system configurations using a Train the Trainer approach to create Irth software subject matter experts within the cl
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