TechnicalDesignEngineer

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. [Check us out on the web!](http://brightspeed.com/) The role of the TDE “Technical Design Engineer” will be to work with clients to collect and complete all technical detail needed to install advanced services. This includes, design and onboarding for Voice+. The TDE’s customer engagement will be coordinated & scheduled by project management. Once scheduled, the TDE will complete high-level design documentation & will perform a detailed low-level configuration in the respective portal or systems. As identified during the low-level design, the TDE is responsible for facilitating change requests & quotes on the customer’s behalf, including any/all required documentation to seamlessly facilitate in-flight change for a customer. Duties include but are not limited to: 1. Customer Onboarding - High touch engagement with the customer and/or vendors once the order is closed/submitted. a. Introductions and description of the implementation process b. Review the order with the customer – Seats, Devices, Features c. Capture any missed elements in the order – additional telephone numbers, required features, admin assignment, seat type changes, additional seats, or devices (ATA’s are frequently missed for FAX or overhead paging) d. Work with sales to identify what is needed on a new quote and order to fill the ga