TechnicalDeliveryLead

We're looking for a Technical Delivery Lead to own how our Managed Services team delivers for customers – both as a hands-on individual contributor, and as the quality and delivery layer across our broader Solutions Engineering team. Why this role exists Our Managed Services book is growing faster than our Director of Customer Success can personally oversee. Today, they're spending most of their time QA'ing implementations and stepping into customer threads instead of focusing on customer outcomes and account growth. We need someone senior and technical enough to own that operational layer end-to-end. Who this role is great for Experienced implementation or solutions engineers who want more ownership than a typical IC role offers, but aren't looking to step fully into people management. If you like building things hands-on and raising the bar across a team, this is a great fit. Key responsibilities - Drive process improvements: build the playbooks, QA checklists, and delivery standards that let Managed Services scale. - QA implementations across the broader Solutions Engineering team before they ship to customers, and step in directly when an account needs a stronger technical or customer-facing voice. - Lead project management and customer communication during implementation. - Triage escalations – solve most yourself, and pull in the Director only when there's a critical escalation, expansion opportunity, or a relationship that needs their seniority. - Use tools like Regex, XPath, JQ, and Google Sheets formulas to extract, transform, and format data when working hands-on. - Own individual projects end to end Requirements - 3+ years in a technical, customer-facing role at a SaaS company – Implementation Engineer, Solutions Engineer, Technical Account Manager, or similar. - Hands-on technical comfort: Regex, XPath, CSS selectors, basic JavaScript or Python. You don't need to be a software engineer, but you should be able to debug a broken selector or write a small s