MSX International
Automotive
TechnicalDelegateFlyingDoc(m/f/d)
“Technical Delegate- Flying Doc (m/f/d) at MSX International. Skills: Automotive diagnostics, Technical support, Field service, Electrical/electronic fault resolution, OEM diagnostic platforms. Executing on-site and remote missions to accelerate vehicle repair lead times. Resolving complex technical incidents”
What You'll Achieve.
Accelerate vehicle repair lead times; Resolve complex technical incidents; Support service networks in delivering first-time-right fixes; Reduce vehicle downtime and backlog; Ensuring compliance with KPIs and service levels; First-time fix rate; Turnaround time
Industry & Context.
Resolve complex technical incidents; Diagnose and resolve complex technical incidents on customer vehicles; Analyze issues affecting single vehicles and systemic problems; Problem-solving
Field/ Germany, Travel
What They're Looking For.
Must Have
Proven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance., Hands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms., Experience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets., Prior exposure to technical documentation, case reporting, and technician coaching/training., Theoretical and practical understanding of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, HV systems where applicable)., Proficient with diagnostic methodologies (fault tree analysis, root-cause analysis, guided diagnostics, software calibration/flash procedures)., Skilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation., Awareness of aftersales processes and KPIs (first-time fix rate, turnaround time, warranty/Goodwill considerations).
Nice to Have
European field support experience and multi-brand familiarity are a plus., Good command of written and spoken additional European languages are advantageous.
What You'll Do.
Executing on-site and remote missions to accelerate vehicle repair lead times
Resolving complex technical incidents
Supporting service networks in delivering first-time-right fixes
Acting as a technical escalation point for individual vehicles and cross-fleet issues
Translating diagnostics into actionable solutions
and training for technicians and stakeholders
Executing field and remote missions to support dealerships
and technical centers across Europe
Reducing vehicle downtime and backlog
Diagnosing and resolving complex technical incidents on customer vehicles
Analyzing issues affecting single vehicles and systemic problems
Performing guided diagnostics
Interpreting wiring diagrams
and technical bulletins
Producing clear technical reports
Synthesizing findings for engineering
and aftersales stakeholders
Contributing to the Technical Assistance process (case management
Ensuring compliance with KPIs and service levels
Coordinating and coaching multidisciplinary teams
Providing on-the-job training and knowledge transfer to technicians
Feeding recurring issues and lessons learned into knowledge bases and continuous improvement loops
Ensuring safe working practices and cost-aware decision-making
Maintaining accurate records of cases
How You'll Work.
Team & Collaboration
Coordinating with cross-functional teams (workshop, parts, quality, engineering); Coordinating and coaching multidisciplinary teams at the point of delivery
Communication Scope
Good command of written and spoken additional European languages
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