Sutherland
digital transformation and customer experience services
TechnicalCustomerSupportSpecialist–Payments&POS(German&English)|RemoteWork
“Technical Customer Support Specialist – Payments & POS (German & English) | Remote Work at Sutherland. Skills: Customer Support, Payments, POS. Handle calls, emails, and tickets. Provide phone and written support”
What You'll Achieve.
High customer satisfaction
Industry & Context.
Analyze and resolve technical and commercial inquiries
What They're Looking For.
Must Have
Very good German skills (C1), English at B1 level, Previous experience in customer service or technical support, Interest in technical topics, Structured way of working, Customer-oriented, Solution-driven, Able to work under pressure, Confident using phone, email, and ticketing systems
Nice to Have
Experience in payments, POS, or financial services environments, Basic knowledge of Excel, Basic knowledge of ticketing systems
What You'll Do.
Provide phone and written support
Assist with installations
Analyze and resolve inquiries
Escalate complex cases
Maintain accurate documentation
Support portal access requests
Support back-office activities
How You'll Work.
Communication Scope
German (C1); English (B1)
Applying for this Technical Customer Support Specialist – Payments & POS (German & English) | Remote Work role?
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