TechnicalCustomerSupportSpecialist

Job Title: Technical Customer Support Specialist Employment Type: Full-Time Working Hours: Monday to Friday, 9 AM - 5 PM US Eastern Time Compensation: $1,400–$1,800 USD/month (salary based on assessment) Location: Latin America (Remote) About the Company We are a long-established technology services provider supporting dental practices for over 20 years. We help dental offices streamline operations through reliable software support, IT infrastructure, and integrated technology solutions. Our work focuses on keeping client systems running smoothly including software, hardware, networking, and technical support while delivering responsive, practical, and long-term support to improve efficiency and reduce downtime. About the Role We are seeking a Technical Customer Support Specialist to join a growing support team. This role is ideal for someone who enjoys helping customers, solving technical issues, and learning new technologies. You will serve as a primary point of contact for customers, assisting them via phone, email, and chat while troubleshooting software-related issues and ensuring a positive customer experience. Key Responsibilities - Respond to customer inquiries via phone, email, and chat. - Troubleshoot software and technical issues and provide effective solutions. - Investigate problems, identify root causes, and implement fixes or workarounds. - Maintain accurate records of customer interactions and resolutions in the support ticketing system. - Create and update knowledge base articles, FAQs, and internal documentation. - Escalate complex issues to engineering or product teams when necessary. - Follow up with customers to ensure issues have been fully resolved. - Collaborate with product, engineering, and sales teams to communicate customer feedback and product improvement opportunities. - Meet response and resolution service-level targets while maintaining high-quality support. - Stay current on product updates, features, and industry best practices. - M