ElevenLabs
AI research and product
TechnicalCustomerSupportSpecialistMandarin
“Technical Customer Support Specialist - Mandarin at ElevenLabs. Skills: Technical Customer Support, Mandarin proficiency, API troubleshooting, LLM and AI agent support. Own enterprise support end-to-end. Provide high-quality technical support in both English and Mandarin”
Industry & Context.
Diagnose complex issues quickly; First-principles approach to debugging and problem-solving
Native or near-native Mandarin proficiency
What They're Looking For.
Must Have
2–3 years in technical customer support at a SaaS or high-growth tech company, B2B or enterprise experience, Native or near-native Mandarin proficiency, Written and spoken English
Nice to Have
Familiarity with LLMs, AI agents, and/or telephony systems (e. g. Twilio, SIP, WebSockets) — either through support work or building things yourself, Solid understanding of APIs and how developers integrate, Comfortable reading and troubleshooting code, especially Python or JavaScript, A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the outside, Experience working autonomously in a fast-moving, international, remote team
What You'll Do.
Own enterprise support end-to-end
Provide high-quality technical support in both English and Mandarin
Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs
and other AI integrations
Identify patterns across support tickets and surface product gaps to engineering and product teams
Build and maintain documentation that actually helps
Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs
How You'll Work.
Communication Scope
Communicate clearly; Translate technical complexity into clear, actionable responses — in both English and Mandarin
Applying for this Technical Customer Support Specialist - Mandarin role?
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