ElevenLabs
AI research and product
TechnicalCustomerSupportSpecialist-Mandarin
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Customer Support Specialist - Mandarin at ElevenLabs. Skills: Technical Customer Support, Mandarin proficiency, API troubleshooting, LLM and AI agent support. Own enterprise support end-to-end. Provide high-quality technical support in both English and Mandarin”
Industry & Context.
Diagnose complex issues quickly; First-principles approach to debugging and problem-solving
Native or near-native Mandarin proficiency
What They're Looking For.
Must Have
2–3 years in technical customer support at a SaaS or high-growth tech company, B2B or enterprise experience, Native or near-native Mandarin proficiency, Written and spoken English
Nice to Have
Familiarity with LLMs, AI agents, and/or telephony systems (e. g. Twilio, SIP, WebSockets) — either through support work or building things yourself, Solid understanding of APIs and how developers integrate, Comfortable reading and troubleshooting code, especially Python or JavaScript, A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the outside, Experience working autonomously in a fast-moving, international, remote team
What You'll Do.
Own enterprise support end-to-end
Provide high-quality technical support in both English and Mandarin
Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs
and other AI integrations
Identify patterns across support tickets and surface product gaps to engineering and product teams
Build and maintain documentation that actually helps
Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs
How You'll Work.
Communication Scope
Communicate clearly; Translate technical complexity into clear, actionable responses — in both English and Mandarin
Full Job Description
ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining Eleven
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