Teamified
Tech / AI / Software
Technical/CustomerSupportRepresentative
“Technical/Customer Support Representative at Teamified. Skills: Technical Support, Customer Service. Provide technical support to clients via phone, email, and chat. Troubleshoot technical issues and provide a resolution in a timely manner”
What You'll Achieve.
smooth resolution of technical concerns; deliver the best outcomes for our customers, our partners and our people
Industry & Context.
Excellent problem-solving skills
Can accommodate working on site (Quezon Avenue, QC)
What They're Looking For.
Must Have
At least 2 years of experience as a technical support representative, Ability to function as the highest point of service escalation, Familiarity with Contactless payments (ATMs and Cash Express machines), Excellent problem-solving skills, Ability to communicate technical information effectively to non-technical individuals, attention to detail and organizational skills
Nice to Have
Bachelor's degree in computer science or a related field
What You'll Do.
Provide technical support to clients via phone
Troubleshoot technical issues and provide a resolution in a timely manner
Escalate complex technical issues to senior technicians
Ensure excellent customer service is provided at all times
Maintain accurate records of all support requests and resolutions
Stay up-to-date with technology trends and innovations
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams within the organization
Communication Scope
Ability to communicate technical information effectively to non-technical individuals
Applying for this Technical/Customer Support Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Teamified?
Real rants from real employees. Read before you apply.