Friendly Captcha
Cybersecurity
TechnicalCustomerSupportB2B(WorkingStudent)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Customer Support B2B (Working Student) at Friendly Captcha. Skills: Customer support, Technical support, Customer communication. Handle technical inquiries. Handle commercial inquiries”
Industry & Context.
What They're Looking For.
Must Have
Business Informatics studies, Computer Science studies, Business Administration studies, Cybersecurity studies, Good German skills, Good English skills, Interest in web technologies, Interest in APIs, Interest in cloud infrastructures, Structured work style, Solution-oriented work style, Reliable work style
Nice to Have
Initial experience with ticket systems, Initial experience with CRM tools, Initial experience with support processes
What You'll Do.
Handle technical inquiries
Handle commercial inquiries
Assist developers with integration
Assist developers with usage
Assist IT security managers with integration
Assist IT security managers with usage
Assist product managers with integration
Assist product managers with usage
Maintain knowledge base
Create technical guides
Support automation of customer processes
Support development of internal tools
Maintain customer data
Document activities in CRM
Participate in security assessments
Participate in data privacy inquiries
How You'll Work.
Team & Collaboration
Direct collaboration with Development; Direct collaboration with Security; Direct collaboration with Sales
Communication Scope
Written skills; Verbal skills
Full Job Description
Who we are Friendly Captcha is a cybersecurity startup from Munich, Germany. We protect over 25 million websites and apps from spam and bots – fully automated in the background, without requiring users to solve annoying tasks. Our solution is accessible and privacy-friendly in compliance with GDPR/CCPA. We were honored with the German Founders Award 2023 for our innovative technology. Your mission Customer Communication: Handle technical and commercial inquiries from international customers via email and ticket system Support: Assist developers, IT security managers, and product managers with integratio and usage of our solution Documentation: Maintain our knowledge base and create technical guides Process Optimization: Support automation of customer processes and development of internal tools CRM & Data: Maintain customer data and document activities in the CRM system Security Topics: Participate in security assessments and data privacy inquiries What we offer Practical experience in a growing cybersecurity company Insights into topics like GDPR, IT security, SaaS, and API technologies Direct collaboration with Development, Security, and Sales teams Flexible work schedule Small, focused team with flat hierarchies Office in Munich-West/Wörthsee by the lake Fair compensation, MacBook, coffee, and team events Your profile Studies: Business Informatics, Computer Science, Business Administration with IT focus, or Cybersecurity Communication: Good German and English written and verbal skills Technical Understanding: Interest in web technologies, APIs, and cloud infrastructures Work Style: Structured, solution-oriented, and reliable Nice-to-have: Initial experience with ticket systems, CRM tools, or support processes Requirements Why us?
Applying for this Technical Customer Support B2B (Working Student) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Friendly Captcha?
Real rants from real employees. Read before you apply.