Cigna
Healthcare
TechnicalCustomerSupportAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Customer Support Analyst at Cigna. Skills: Technical support, Incident management, Access management. Provide technical support. Install, configure, and support end-user devices”
What You'll Achieve.
Ensure all incidents are managed in accordance with targets
Industry & Context.
Troubleshooting
Shift-based work
What They're Looking For.
Must Have
Two years of experience within an IT support team, Incident management skills, Experience with Avaya desk phone setup and mobile phones, Experience with a call management system, Experience with Microsoft Office, Windows 10 support and build experience, Active Directory, Citrix Support, SCCM, Exchange account maintenance, Networking & patching
Nice to Have
ITIL foundation certified, Microsoft certification, Experience with Service Now
What You'll Do.
Provide technical support
and support end-user devices
Manage/monitor IT Service Desk Incidents
Manage User system access
Identify ways to improve service quality
Ensure all incidents are managed in accordance with
Escalate any issues/ outages
Prioritising and allocating requests
How You'll Work.
Team & Collaboration
IT Service team; IT Support teams
Communication Scope
Verbal communication; Written communication
Full Job Description
Job Description Cigna, a leading global health insurer, is going through an exciting period and we are looking to recruit an experienced IT Service Analyst in our Kuala Lumpur office. This successful candidate will be a member of the Technology, Engineering & Operations group. Reporting to the IT Service Desk Team leader, the successful candidate will provide operational support, and access management administration within the IT Service team. The successful candidate will be a high-performing individual who is methodical, inquisitive, and has a passion for technology and service. The role will involve shift-based work: once every four weeks you will work from 5 AM to 2 PM (home working), and the next 3 weeks you work from 8 AM to 5 PM (office working) **Main duties and responsibilities** * Provide technical support (including Avaya level 1 voice support) to onsite and remote users. * Install, configure, and support (IMAC) end-user devices. * Manage/monitor IT Service Desk Incidents and Service Request via the call management system. * Manage User system access for various applications. * Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team. * Ensure all incidents are managed in accordance with targets set out in SLA. * Escalate any issues/ outages to the IT Service Desk team leader. * Prioritising and allocating within IT Support teams all requests. **Required Skills** * Two years of experience within an IT support team * Incident management skills * Experience with Avaya desk phone setup and mobile phones * Experience with a call management system * Experience with Microsoft Office * Windows 10 support and build experience. (Both OS and PC hardware) * Active Directory * Citrix Support * SCCM * Exchange account maintenance * Networking & patching **Desirable Skills** * ITIL foundation certified. * Microsoft certification. * Experience with Service Now. **About You** * Communicate clearly and effectively
Applying for this Technical Customer Support Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Cigna?
Real rants from real employees. Read before you apply.