TechnicalCustomerSuccessSpecialist

ABOUT US We’re shaping the future of online success — powered by AI and driven by people. With 900+ talented professionals and over 5 million customers in 150 countries, we help creators and entrepreneurs bring their ideas to life faster and easier than ever before.   THE VISION At Hostinger, over 85% of customer conversations are already handled autonomously by Kodee, our AI agent. The customer issues that reach our specialists are the ones that require real problem-solving: complex technical issues, and situations where human judgment still matters most. As your expertise grows, so does your impact - from helping individual customers to improving how thousands of similar customer issues are handled automatically in the future.   YOUR JOURNEY 🏁 Customer Success Specialist → Mentor → CS Product Expert → CX AI Engineer 🚀 Progression at Hostinger is based on performance, ownership, initiative, and impact. The people who grow fastest are the ones who stay curious, thrive in uncertainty, and drive innovation. Stage 1: Customer Success Specialist You start by building deep product knowledge across all five areas: websites, domains, emails, billing, and builder tools, along with the internal tools and processes you'll rely on every day. Once this phase is complete, you’ll begin handling customer issues via live chat and tickets, helping customers achieve their online success by fixing root causes, walking them through resolutions, and providing additional resources to grow their knowledge. You’ll also directly contribute to improving our AI Agent, Kodee, by identifying bugs, providing feedback, and thinking strategically. How long you stay here depends on how deeply you've mastered the work - there's no fixed timeline. Stage 2: Mentor → CS Product Expert As your product knowledge solidifies, you start directly contributing to how the team learns, while continuing to support our customers. This isn't a role change or a side project. It's part of the core responsibilities