Carbon Robotics
Ag-Tech
TechnicalCustomerSuccessManager,Spain
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Customer Success Manager, Spain at Carbon Robotics. Skills: Customer success, Equipment maintenance, Technical support. Ensure customer success. Implement Carbon Robotics Equipment”
Industry & Context.
Diagnose problems; Problem solving
Travel > 50%, Weekend on-call duties, After-hours phone support, Lift up to 55 pounds
What They're Looking For.
Must Have
Valid driver’s license required, Verbal and Written English literacy required
Nice to Have
Trailer towing experience preferred, Bilingual requirements are regionally preferred
What You'll Do.
Ensure customer success
Implement Carbon Robotics Equipment
Make usage recommendations
Perform preventative maintenance
Establish trustworthy relationship
Communicate customer wishes
Communicate customer complaints
Communicate equipment performance
Communicate pain points
Communicate bottlenecks
Deliver field support
Verify machines operating
Perform preventive maintenance service
Serve as point of contact
Log customer experience
Document customer experience
Communicate customer experience
Respond to customer concerns
Manage service tickets
Exercise safe working practices
Participate in on-call duties
Provide after-hours support
Maintain company property
Build cross-functional relationships
Support demonstration activities
Support implementation activities
Learn equipment usage
Teach equipment usage
Carry out assigned tasks
How You'll Work.
Team & Collaboration
Cross-functional relationships; Service team members; Engineering teams; Product teams
Communication Scope
Customer communication
Full Job Description
The Carbon Robotics LaserWeeder™ leverages advanced robotics, computer vision, AI/deep learning, and lasers to eliminate weeds with sub-millimeter accuracy—all without herbicides. This innovative solution reduces environmental impact, promotes soil health, and helps farmers address labor shortages and rising costs. Designed in Seattle and built at our cutting-edge manufacturing facility in Richland, Washington, the LaserWeeder is setting a new standard for automated weed control. With $157 million in funding from prominent investors such as BOND, NVentures (NVIDIA’s venture arm), Anthos Capital, Fuse Venture Capital, Ignition Partners, Revolution, Sozo Ventures, and Voyager Capital, Carbon Robotics is driving innovation. As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether it’s designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers. Working here means tackling big problems with big impact. You’ll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions. Join us as we innovate, execute, and build the future of farming together. YouTube | X | Instagram | LinkedIn | News Location preference: Murcia Region. As the Technical Customer Success Manager (TCSM) at Carbon Robotics you are responsible for ensuring customer success via successful implementation and maintenance of Carbon Robotics Equipment. This includes training of operators, equipment supervisors or farm managers by making usage recommendations based on agronomic knowledge and implementing set up. In the post implementation stage you are responsible for customer machinery preventative maintenance and repairs. You will ensure continued customer satisfaction post delivery by establishing a trustworthy relatio
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